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Responsibilities:
- Own the customer relationship of global or large-scale strategic accounts, managing stakeholders at all levels.
- Develop and maintain strategic Success Plans aligned with value milestones and customer outcomes.
- Monitor customer analytics and KPIs to reinforce solution value and optimize experience.
Qualifications:
- Minimum 6 years in customer success, technical account management, or similar role.
- Ability to manage executive relationships and translate business requirements into value.
- Excellent organizational skills and experience in handling escalations.
Company Overview:
- Quest Software builds the foundation for enterprise AI with data governance, cybersecurity, and platform modernization.
- Trusted by 90% of the Fortune 500, they offer competitive pay, flexible work, and professional growth.
Benefits:
- Competitive pay, annual bonuses, and top-performer recognition.
- Comprehensive health, family, and retirement benefits.
- Flexible work options, generous PTO, and wellness programs.
Quest Software
Quest Software helps organizations manage and secure their Microsoft environments and leverage data effectively through AI and data solutions. With over 45,000 companies including 90% of the Fortune 500 trusting Quest, they offer a global, inclusive work environment with competitive benefits and professional growth opportunities.