Customer Success Manager II

Responsibilities:

• Work with sales and implementation teams to ensure a smooth transition from presale to post-sale.
• Develop and maintain customer relationships, acting as the primary point of contact throughout the customer lifecycle.
• Conduct regular proactive calls and account review meetings, utilizing CRM to maintain accurate records.

Requirements:

• 3-4 years customer success or account management experience in SaaS or software company.
• Experience creating success plans and using data to identify customer health.
• Strong communication and organizational skills, with the ability to build and maintain customer relationships.

Benefits:

• Annual employee development stipend of $1,000 per employee.
• Mentorship program and sabbatical program of 4 weeks after 5 years of service.
• Parental leave, fertility/adoption assistance, and annual tutoring stipend for children.