Client Success Manager
Remote regions
USBenefits
Unlimited PTO
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Our Opportunity:
- Play a key role in growing and strengthening client relationships at portfolio level.
- Be a strategic, account-focused partner driving long-term value and trust.
What You'll Do:
- Manage strategic accounts with regular engagement and health scoring.
- Identify and mitigate recurring client issues with multi-channel communication.
- Own retention targets and collaborate with Sales and Product.
What You'll Need:
- 4+ years of experience in customer success or account management, ideally with B2B SaaS.
- Strong communication and problem-solving skills with a customer-focused mindset.
- Experience with CRM software like Salesforce and metrics-driven performance.
Fetch
Fetch provides package management solutions for multifamily properties, enhancing resident experience. They are a remote-first company with a focus on innovation and customer success.