Client Success Manager

Fetch

Remote regions

US

Benefits

Unlimited PTO

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Our Opportunity:

  • Play a key role in growing and strengthening client relationships at portfolio level.
  • Be a strategic, account-focused partner driving long-term value and trust.

What You'll Do:

  • Manage strategic accounts with regular engagement and health scoring.
  • Identify and mitigate recurring client issues with multi-channel communication.
  • Own retention targets and collaborate with Sales and Product.

What You'll Need:

  • 4+ years of experience in customer success or account management, ideally with B2B SaaS.
  • Strong communication and problem-solving skills with a customer-focused mindset.
  • Experience with CRM software like Salesforce and metrics-driven performance.

Fetch

Fetch provides package management solutions for multifamily properties, enhancing resident experience. They are a remote-first company with a focus on innovation and customer success.

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