Similar Jobs
See allCustomer Success Manager II
Calendly
US
Salesforce
Gainsight
Account Management
Scaled Customer Success Manager
HeyGen
US
Program Management
Data Analysis
CRM
Customer Success Manager
Factal
US
CRM
Account Management
First Scaled CSM
Katana
Global
Intercom
HubSpot
Zapier
Senior Customer Success Manager (Scale Business)
Saviynt
California
SaaS
Relationship Management
Data Analysis
About the Role:
- Drive adoption, retention, and engagement across a high-volume portfolio of small to mid-sized customers.
- Balance automation, data insights, and human touch to deliver exceptional outcomes.
- Own the customer journey from onboarding through renewals.
Responsibilities:
- Offer 1:1 training calls and proactive outreach based on usage signals.
- Identify at-risk accounts early and intervene with helpful content.
- Partner with marketing, product, and CS leadership to refine scaled engagement strategies.
Qualifications:
- 2+ years in customer success or account management in B2B SaaS.
- Experience with scaled customer success or managing high-volume SMB segments.
- Excellent written communication and strong organizational skills.
Spellbook
Spellbook is the most comprehensive AI copilot for transactional lawyers, working inside Microsoft Word to help legal teams draft, review, and negotiate contracts faster. With over 4,000 users and backed by $80 million in funding, the company focuses on simplifying legal workflows and eliminating drudgery.