Own the entire customer journey from implementation through renewal, driving adoption and value realization.
Partner with customers to turn mentorship goals into measurable business outcomes.
Collaborate with Account Management and product teams to reduce churn and generate referrals.
Together is a mentorship software provider helping organizations build impactful programs at scale. It is part of Absorb Software, backed by strong investment and a passionate team.
Maintain a revenue base by managing retaining and expanding a book of business.
Build strong, multi-threaded relationships with your assigned customer portfolio and support them as their the key contact and advocate.
Drive upgrade revenue from deep understanding of customers’ business and goals to identify opportunities for product feature adoption and expanded usage.
Qualio is a unified quality and compliance management platform that helps regulated organizations get products to market faster with reduced risk. Trusted by biopharma, medtech, and diagnostics companies worldwide, Qualio eliminates fragmented systems that create audit delays and compliance blind spots.
Own a portfolio of mid-market accounts end-to-end, from onboarding through renewal and expansion, staying close to customer goals.
Run a smart, efficient book of business using AI tools to draft communications, summarise account health, and spot patterns across your portfolio.
Drive adoption with intent by understanding how different teams use Dovetail and connecting that to customer goals.
Dovetail is the Customer Intelligence Platform that unifies fragmented feedback into an AI-powered intelligence layer. Founded in 2017, we are a team of 100+ across offices in Sydney and San Francisco, working with thousands of teams from Fortune 500 companies to innovative startups.
Lead and develop a high-performing Customer Success team through coaching and accountability.
Own customer outcomes at scale, driving retention, adoption, and growth across a large portfolio.
Drive performance through metrics, operating cadence, and cross-functional collaboration.
First Due provides end-to-end software solutions for fire and EMS agencies to improve safety and operations. The company fosters a culture of accountability and continuous improvement, with a fully remote team and a comprehensive benefits package.
Own a large portfolio of accounts (150+), ensuring strong retention and product adoption at scale.
Deliver value through creative, scalable methods like Loom videos, email playbooks, and group training sessions.
Manage renewal conversations by showcasing usage and outcomes, even with hard-to-reach customers.
Spellbook is the most comprehensive AI copilot for transactional lawyers, working inside Microsoft Word to help legal teams draft, review, and negotiate contracts faster. With over 4,000 users and backed by $80 million in funding, the company focuses on simplifying legal workflows and eliminating drudgery.
Own and grow a portfolio of accounts with net revenue retention and expansion above 100%.
Build account plans with top customers focusing on mutual-success and customer value, with clear revenue targets and growth milestones.
Hunt relentlessly for expansion opportunities to negotiate renewals and identify upsell and cross-sell motions.
Mitratech builds products that simplify operations in Legal, Risk, Compliance, and HR. They are a globally dispersed team that supports individual excellence and takes pride in its diverse and inclusive work culture.
Own and grow relationships across strategic enterprise customers, driving adoption and ensuring operational success.
Lead Quarterly Business Reviews, identify risks early, and drive clear action plans to improve outcomes.
Partner closely with Sales, Support, Product, and Operations to deliver a seamless customer experience and drive long-term success.
Avive Solutions, Inc. is a growth stage Automated External Defibrillator (AED) company with a connected response system that is rapidly gaining market share. We are a mission-driven team saving lives, operating as a dynamic organization that builds elegant, creative solutions to complex problems.
Serve as the primary relationship owner for a portfolio of strategic accounts, leading onboarding, business reviews, renewals, and growth opportunities.
Coach and mentor less experienced Client Success Managers to elevate team capabilities and execution.
Collaborate cross-functionally with Sales, Legal, Product, and Support to deliver measurable client success and long-term value.
Rithum is the world's most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. Today, more than 40,000 companies trust Rithum to grow their business, representing over $50 billion in annual GMV, and the company offers a remote-first culture with comprehensive benefits.
Manage a portfolio of about 20 strategic enterprise customers to ensure strong adoption and long-term value.
Build deep relationships with senior stakeholders and operational users across customer organizations.
Drive product adoption through tailored onboarding, configuration guidance, and continuous enablement.
This is a partner company hiring for a Strategic Customer Success Manager role. They are a B2B SaaS company with a remote-first culture across the UK and EMEA, offering unlimited PTO and a strong emphasis on work-life balance.
Own the end-to-end post-sales lifecycle for a portfolio of mid-to-high complexity accounts.
Lead onboarding by aligning on business objectives, defining success metrics, and establishing KPIs.
Deliver value reviews to both operational stakeholders and emerging executive sponsors.
Airship helps world’s leading brands drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. They empower growth-focused teams to create, test, and orchestrate hyper-personalized experiences across all channels.
Lead and develop a team of Customer Success Managers.
Ensure customers operationalize NodeZero across their environments and workflows.
Engage directly with executive stakeholders to align on goals and long-term value.
Horizon3.ai is a cybersecurity company that enables organizations to proactively find and fix exploitable attack vectors. They are a fusion of former U.S. Special Operations cyber operators, startup engineers, and formerly frustrated cybersecurity practitioners.
Own and elevate retention outcomes: Drive measurable improvements in customer retention.
Transform the CSM model: Continue to drive the team towards a proactive, lifecycle-driven engagement model.
Build a high-performing org: Recruit, coach, and develop a team of CSMs and managers.
Owner is the AI-native system local business owners use to succeed, starting with restaurants. They're building the system that replaces the many tools owners use to run their business. The team is now in the low hundreds and scaling even faster to keep pace with customer growth.
Lead and coach a high-performing team of Account Managers to drive client retention and growth.
Drive consultative sales strategies, including renewals, upsells, and cross-sells to deliver measurable business outcomes.
Use data and analytics to guide account strategy, monitor client health, and inform strategic decisions.
Lightcast is a global leader in labor market insights, working with partners across six continents to drive economic prosperity and mobility. They are an equal opportunity employer with offices in the US, UK, Europe, and India, committed to diversity and inclusion.
Lead Customer Success Managers and oversee a portfolio of partnerships and scaled segments.
Build a unified 'Account Health' framework for every customer.
Professionalize CS operations to drive global retention through repeatable, data-driven playbooks.
Steer offers a suite of software tools for today's automotive repair shop, combining software tools needed to run a profitable shop into one platform. The company prides itself on innovation and approximately employs between 51-200 employees.
Manage revenue retention and renewal readiness across assigned accounts.
Identify expansion opportunities including new sites, capabilities, and services.
Lead structured customer business reviews and build strong multi-level customer relationships.
Parsec Automation, LLC creates and provides manufacturing operations management software. Parsec's TrakSYS™ platform optimizes efficiency, quality, and compliance at over 11,000 plants in more than 140 countries.
Build, lead, and mentor a team of CSMs supporting Enterprise customers.
Drive proactive outreach and intervention based on data insights.
Act as the voice of the customer to influence product and go-to-market strategy.
Chainguard is the trusted source for open source, delivering hardened, secure, and production-ready builds of open source software. They help organizations build faster, stay compliant, and eliminate risk. Chainguard is venture-backed by leading investors.
Act as a strategic advisor to a portfolio of high-profile customers, managing the full customer lifecycle from onboarding to renewal.
Analyze engagement and performance data to identify risks, uncover growth opportunities, and drive data-informed customer strategies.
Partner cross-functionally with Sales, Product, Operations, and Marketing to deliver seamless customer experiences and support expansion.
EnGen provides an English upskilling platform for working adults, aiming to close the English proficiency gap for the 13 million adult English learners in the U.S. workforce. They have scaled to nearly 130,000 learners and partner with employers, government agencies, and community colleges, with reported outcomes including 94% of learners improving their English confidence.
Own and grow a portfolio of existing customers, identifying opportunities to expand adoption of Versapay's payments and AR automation solutions.
Partner closely with Customer Success Managers to develop coordinated account strategies and execute strategic account plans that drive customer outcomes and revenue growth.
Engage finance, accounting, and IT executives to understand their priorities and transformation goals, positioning Versapay as a critical partner in increasing efficiency and accelerating cash flow.
Versapay automates accounts receivable, removing barriers to collecting and reconciling B2B payments, connecting finance teams, customers, and business systems in one ecosystem. With over 10,000 customers and 5M+ companies transacting on the platform, Versapay processes over 110M transactions and $257B annually, fostering a culture of innovation and collaboration.
Lead, support, and manage a team of 3 Account Managers while building and improving the account management and customer success department.
Own renewal performance across assigned accounts, drive expansion opportunities, and build repeatable processes for renewals and upsells.
Manage key client relationships, act as a senior point of contact for strategic accounts, and lead regular check-ins, renewals, and QBRs.
FabStation is a software company specializing in augmented reality products that leverage BIM models for the manufacturing industry, helping steel fabricators reduce errors and improve efficiency. They are a growing company with a remote team based in Victoria and Kelowna, BC, and are seeking a customer-facing leader to scale their account management function.
Define and execute the post-sale customer journey, from onboarding and activation through renewal and expansion.
Jobgether is a company using AI-powered matching process to ensure job applications are reviewed quickly, objectively, and fairly against the role's core requirements. The company identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.