Strategic Customer Success Manager

Role and Responsibilities:

• Own and manage a portfolio of approximately 20 strategic enterprise customers.
• Develop deep, multi-threaded relationships across customer organizations, including senior stakeholders and operational users.
• Drive product adoption through tailored onboarding, configuration guidance, and continuous enablement.

Requirements:

• 5+ years of experience in Customer Success or similar roles within B2B SaaS environments.
• Proven track record managing enterprise accounts and driving adoption of complex software platforms.
• Strong ability to build trusted relationships and influence senior stakeholders across organizations.

Benefits:

• Remote-first working environment across the UK and EMEA region.
• Unlimited paid time off and strong emphasis on work-life balance.
• Competitive compensation with equity participation and flexible benefits including private medical insurance.