Serve as the primary relationship owner for strategic accounts across the full lifecycle, from onboarding through renewal and expansion.
Conduct regular business reviews and success checkpoints to communicate progress and reinforce impact.
Manage escalations with professionalism, urgency, and confidence to maintain strong client trust.

Client Success Management:

Lead onboarding and implementation efforts, ensuring a strong start through customized guidance and strategic alignment.
Monitor account health using data and client insights to proactively identify risks and develop mitigation strategies.
Facilitate enablement sessions that improve product adoption and drive business outcomes.

Growth & Expansion:

Identify and nurture opportunities for upsell and cross-sell that align to the client's strategic goals and current usage.
Partner with Account Executives to support account planning and execute expansion strategies.
Support the development of growth plans that help clients realize additional value from their investment in Rithum.

Rithum

Rithum is the world's most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. Today, more than 40,000 companies trust Rithum to grow their business, representing over $50 billion in annual GMV, and the company offers a remote-first culture with comprehensive benefits.

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