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Customer Retention & Success:
- Provide proactive customer service and support to drive satisfaction.
- Manage subscription renewals for a large portfolio.
- Identify churn risks and implement proactive measures.
Problem Solving & Process Improvement:
- Analyze diverse challenges to develop creative solutions.
- Adapt processes to meet unique customer needs.
- Leverage analytical techniques to determine best actions.
Qualifications:
- 5+ years in customer success or related field in SaaS.
- Proven ability to map business processes to product capabilities.
- Experience managing multiple accounts and escalations.
Nearmap
Nearmap provides aerial imagery, AI-driven analytics, and geospatial tools to help plan, build, insure, and govern the built environment. They cultivate an inclusive, supportive culture and value moving fast and working smart.