Own a portfolio of top tier accounts, driving retention (GRR) and growth (NRR) through strategic account management.
Articulate business value and build forward-looking account strategies to identify risks and expansion opportunities.
Use AI-generated signals to prioritize work and travel approximately 20% of the time for customer meetings.
ClickTime is a recognized leader in time management software, serving thousands of enterprises, nonprofits, and governments worldwide. The company is bootstrapped, profitable, and has tracked over $210 billion worth of employee time, with a remote team across the United States.
Own and grow relationships across strategic enterprise customers, driving adoption and ensuring operational success.
Lead Quarterly Business Reviews, identify risks early, and drive clear action plans to improve outcomes.
Partner closely with Sales, Support, Product, and Operations to deliver a seamless customer experience and drive long-term success.
Avive Solutions, Inc. is a growth stage Automated External Defibrillator (AED) company with a connected response system that is rapidly gaining market share. We are a mission-driven team saving lives, operating as a dynamic organization that builds elegant, creative solutions to complex problems.
Serve as the primary relationship owner for a portfolio of strategic accounts, leading onboarding, business reviews, renewals, and growth opportunities.
Coach and mentor less experienced Client Success Managers to elevate team capabilities and execution.
Collaborate cross-functionally with Sales, Legal, Product, and Support to deliver measurable client success and long-term value.
Rithum is the world's most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. Today, more than 40,000 companies trust Rithum to grow their business, representing over $50 billion in annual GMV, and the company offers a remote-first culture with comprehensive benefits.
Manage a large portfolio of customers, driving retention, product adoption, and satisfaction through proactive engagement and data-driven insights.
Serve as a trusted advisor, developing scalable playbooks and programs to help customers achieve their goals and maximize ROI.
Collaborate cross-functionally with Sales, Product, and Support to champion the voice of the customer and manage renewals.
Versapay automates accounts receivable, removing barriers to collecting and reconciling B2B payments. With over 10,000 customers and processing over 110M transactions annually, we are a growing company that values diversity and innovation.
Own and grow a portfolio of existing customers, identifying opportunities to expand adoption of Versapay's payments and AR automation solutions.
Partner closely with Customer Success Managers to develop coordinated account strategies and execute strategic account plans that drive customer outcomes and revenue growth.
Engage finance, accounting, and IT executives to understand their priorities and transformation goals, positioning Versapay as a critical partner in increasing efficiency and accelerating cash flow.
Versapay automates accounts receivable, removing barriers to collecting and reconciling B2B payments, connecting finance teams, customers, and business systems in one ecosystem. With over 10,000 customers and 5M+ companies transacting on the platform, Versapay processes over 110M transactions and $257B annually, fostering a culture of innovation and collaboration.
Develop and execute customer success strategy to maximize retention, satisfaction, growth, and advocacy across a team of Customer Success Managers.
Establish scalable engagement programs, monitor KPIs like CSAT, NPS, and retention rates, and drive revenue growth through account expansion.
Partner cross-functionally with Operations, Sales, Marketing, and Product teams to ensure a world-class customer experience and serve as the voice of the customer.
Stratus is a market leader in brand implementation and maintenance, helping global brands show up consistently through exterior signage, interior branding, site refreshes, digital signage, and ongoing repair. The company fosters a supportive, collaborative culture with career growth opportunities, regular coaching, and mentorship.
Own the long-term success and commercial growth of a portfolio of enterprise clients, ensuring retention and expansion.
Develop and execute tailored account success plans aligned with client strategic objectives and identify expansion opportunities.
Lead high-impact client engagements including executive reviews and workshops, serving as primary point of contact across the client lifecycle.
Later is an AI-powered influencer marketing platform that helps brands create campaigns by combining real creator relationships and data-driven insights. The company is trusted by major enterprise brands and fosters an inclusive, culture-add mindset with a focus on equity and diversity.
Lead, mentor, and develop a team of Customer Success Managers, driving professional growth and accountability.
Own team-level renewal, retention, and expansion metrics while maintaining visibility into the book of business.
Serve as an escalation point for complex customer situations and coach CSMs on navigating enterprise relationships.
LogicGate provides an AI-powered GRC platform that helps enterprises manage governance, risk, and compliance. Recognized as a leader in the GRC market, the company fosters a culture of empowerment, inclusivity, and continuous growth through employee resource groups and community giving.
Lead a high-impact team of Customer Success Managers to drive adoption, retention, and expansion for Enterprise and Strategic customers.
Foster a high-performance culture with a people-first mindset, investing in team growth and building trust to drive outcomes.
Drive commercial impact by owning retention targets, coaching cohesive account teams, and collaborating cross-functionally with Sales, Product, and Services.
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. We build breakthrough software with a spark of magic, focusing on creating equitable workspaces and a culture of belonging for all employees.
Lead all post-sales activities for enterprise customers, guiding them through onboarding, implementation, and renewals.
Partner with Account Managers to drive renewal and expansion opportunities within your book of business.
Manage 40 enterprise customers and provide expert advice on security best practices and compliance standards.
Vanta helps businesses earn and prove trust through continuous security monitoring and compliance automation. The company has a kind and talented team, with many employees succeeding without prior security experience.
Manage strategic client relationships across ownership groups to drive long-term value.
Lead business reviews and ensure client health scoring to mitigate risk and identify growth opportunities.
Own retention and net revenue retention targets, collaborating cross-functionally.
Fetch provides package management solutions for multifamily properties, enhancing resident experience. They are a remote-first company with a focus on innovation and customer success.
Own the full customer lifecycle for enterprise restaurant groups, from onboarding to long-term expansion.
Serve as a business consultant by analyzing performance data, shaping marketing strategy, and leading executive business reviews.
Drive retention and growth by proactively managing account health, identifying expansion opportunities, and leading upsell negotiations.
Owner is an AI-native system that helps local business owners succeed, starting with restaurants. The company has a team in the low hundreds with top talent from companies like Shopify and DoorDash, and is a remote-first, global organization.
Lead the Customer Success organization, driving ARR retention and expansion through scalable strategies and high-performing teams.
Build executive-level client relationships, manage portfolio health, and identify expansion opportunities across markets and use cases.
Establish a Voice of Customer program and partner cross-functionally to ensure seamless client experiences and align product development.
Arbital Health is a healthcare technology and actuarial company that centralizes, measures, and adjudicates value-based care contracts at scale. Backed by leading investors and co-founded by industry veterans, the company serves over 40 clients and fosters a collaborative, fast-paced culture focused on high potential and humble individuals.
Act as primary customer contact, maximizing ROI in Sardine through day-to-day and strategic support.
Build thorough understanding of product, technology, and strategy to message succinctly to clients.
Translate complex product and technology problems into simple, actionable solutions and manage internal and external solution processes.
Sardine is the leading agentic risk platform for fighting financial crime, unifying data across risk teams to stop fraud and automate AML operations. The company is remote-first with hubs in the Bay Area, NYC, Austin, Toronto, and São Paulo, and values performance over hours worked.
Own a large portfolio of accounts (150+), ensuring strong retention and product adoption at scale.
Deliver value through creative, scalable methods like Loom videos, email playbooks, and group training sessions.
Manage renewal conversations by showcasing usage and outcomes, even with hard-to-reach customers.
Spellbook is the most comprehensive AI copilot for transactional lawyers, working inside Microsoft Word to help legal teams draft, review, and negotiate contracts faster. With over 4,000 users and backed by $80 million in funding, the company focuses on simplifying legal workflows and eliminating drudgery.
Own and manage the customer relationship for global strategic accounts, driving value and adoption throughout the lifecycle.
Develop and execute strategic Success Plans aligned with customer business outcomes and facilitate Executive Business Reviews.
Partner with sales and support teams to ensure retention, reduce churn, and identify growth opportunities.
Quest Software helps organizations manage and secure their Microsoft environments and leverage data effectively through AI and data solutions. With over 45,000 companies including 90% of the Fortune 500 trusting Quest, they offer a global, inclusive work environment with competitive benefits and professional growth opportunities.
Serve as trusted advisor to enterprise fintech clients, driving product adoption and satisfaction.
Lead onboarding, implementation, and training for mid-market accounts up to $250K ARR.
Monitor customer metrics, conduct business reviews, and partner with Sales on renewals.
Truv is a financial data API platform for payroll account access, powering income verification and direct deposit switching. Backed by $30M from top VCs, the company is led by industry veterans from Apple and Carta, fostering a customer-centric culture.
Serve as primary trusted advisor for 5-10 strategic customers with 10,000+ employees
Lead enterprise-scale implementations and optimizations of Vanta's Trust Management Platform
Build deep executive relationships with CISOs, CIOs, and other C-level stakeholders
Vanta helps businesses earn and prove trust by automating security monitoring and compliance. The company has a kind and talented team with prior security experience, working to serve enterprises at scale.
Serve as the primary owner of customer relationships post-implementation, driving retention and satisfaction through strategic partnership and proactive service management.
Oversee service delivery against SLAs and KPIs, coordinate escalations, and identify expansion opportunities in partnership with Sales.
Track customer health and success metrics, leveraging data to drive continuous improvement and scalable processes.
Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators, helping customers maximize revenue and streamline operations. The company is trusted by over 150 leading companies globally and focuses on innovation and customer success.
Take ownership of onboarding and implementation for strategic accounts across EMEA.
Collaborate with Product, Engineering, and Sales to ensure rapid, aligned implementations.
Coach team members and build scalable processes for high-value accounts.
Canary Technologies provides modern hospitality software powered by an AI platform. With over 20,000 hoteliers in 100+ countries and backing from top investors, it is recognized as a Deloitte Fast 500 and Best Place to Work.