Recruit and develop a world-class Customer Success team including Directors and individual contributors.
Define team structure, roles, and career paths to support growth and foster a culture of accountability.

Client Portfolio Management:

Own net revenue retention and gross revenue retention across the full client portfolio.
Serve as Executive Sponsor for strategic accounts, driving renewal and expansion strategies.

Strategy & Operations:

Design scalable processes, playbooks, and tooling to support the Customer Success operating model.
Track key metrics and present regular business reviews to the executive team.

Cross-Functional Collaboration:

Partner with Sales, Product, and Marketing to align on client strategy and inform product development.
Lead structured Voice of Customer program to surface insights and close feedback loops.

Arbital Health

Arbital Health is a healthcare technology and actuarial company that centralizes, measures, and adjudicates value-based care contracts at scale. Backed by leading investors and co-founded by industry veterans, the company serves over 40 clients and fosters a collaborative, fast-paced culture focused on high potential and humble individuals.

Apply for This Position