Director, Customer Success Management

Highspot

Remote regions

US

Benefits

Unlimited PTO 18w maternity 18w paternity

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About the Role:

  • Lead a team of Customer Success Managers focused on Enterprise and Strategic segments.
  • Own post-sales engagement, adoption, and expansion strategy for a significant portfolio.
  • Partner with Sales, Renewals, and Services to align on customer outcomes.

What You'll Do:

  • Drive customer value and growth through consistent engagement and executive sponsorship.
  • Cultivate deep product expertise to maximize platform value and adoption.
  • Foster a high-performance culture by hiring, coaching, and developing top talent.

Your Background:

  • 8+ years in Customer Success or sales leadership in SaaS with enterprise focus.
  • 6+ years direct client management with enterprise-level customers.
  • Experience scaling global organizations and owning retention metrics.

Highspot

Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. We build breakthrough software with a spark of magic, focusing on creating equitable workspaces and a culture of belonging for all employees.

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