Director, Customer Success Management
Remote regions
USBenefits
Unlimited PTO
18w maternity
18w paternity
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About the Role:
- Lead a team of Customer Success Managers focused on Enterprise and Strategic segments.
- Own post-sales engagement, adoption, and expansion strategy for a significant portfolio.
- Partner with Sales, Renewals, and Services to align on customer outcomes.
What You'll Do:
- Drive customer value and growth through consistent engagement and executive sponsorship.
- Cultivate deep product expertise to maximize platform value and adoption.
- Foster a high-performance culture by hiring, coaching, and developing top talent.
Your Background:
- 8+ years in Customer Success or sales leadership in SaaS with enterprise focus.
- 6+ years direct client management with enterprise-level customers.
- Experience scaling global organizations and owning retention metrics.
Highspot
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. We build breakthrough software with a spark of magic, focusing on creating equitable workspaces and a culture of belonging for all employees.