Source Job

• Lead and develop a high-performing Customer Success team through coaching and accountability.
• Own customer outcomes at scale, driving retention, adoption, and growth across a large portfolio.
• Drive performance through metrics, operating cadence, and cross-functional collaboration.

First Due provides end-to-end software solutions for fire and EMS agencies to improve safety and operations. The company fosters a culture of accountability and continuous improvement, with a fully remote team and a comprehensive benefits package.

• Lead, mentor, and develop a team of Customer Success Managers, driving professional growth and accountability.
• Own team-level renewal, retention, and expansion metrics while maintaining visibility into the book of business.
• Serve as an escalation point for complex customer situations and coach CSMs on navigating enterprise relationships.

LogicGate provides an AI-powered GRC platform that helps enterprises manage governance, risk, and compliance. Recognized as a leader in the GRC market, the company fosters a culture of empowerment, inclusivity, and continuous growth through employee resource groups and community giving.

• Build, lead, and scale a high-performing EMEA Customer Success team.
• Design and execute customer journey strategies that increase adoption and retention.
• Orchestrate cross-functional execution with Sales, Product, Support, and Renewals.

Veeam is the Data and AI Trust Company, specializing in data resilience and security posture management. With over 550,000 customers and offices in more than 30 countries, Veeam fosters a culture of growth, learning, and impact.

• Lead all post-sales activities for enterprise customers, guiding them through onboarding, implementation, and renewals.
• Partner with Account Managers to drive renewal and expansion opportunities within your book of business.
• Manage 40 enterprise customers and provide expert advice on security best practices and compliance standards.

Vanta helps businesses earn and prove trust through continuous security monitoring and compliance automation. The company has a kind and talented team, with many employees succeeding without prior security experience.

• Own and grow relationships across strategic enterprise customers, driving adoption and ensuring operational success.
• Lead Quarterly Business Reviews, identify risks early, and drive clear action plans to improve outcomes.
• Partner closely with Sales, Support, Product, and Operations to deliver a seamless customer experience and drive long-term success.

Avive Solutions, Inc. is a growth stage Automated External Defibrillator (AED) company with a connected response system that is rapidly gaining market share. We are a mission-driven team saving lives, operating as a dynamic organization that builds elegant, creative solutions to complex problems.

• Develop and execute customer success strategy to maximize retention, satisfaction, growth, and advocacy across a team of Customer Success Managers.
• Establish scalable engagement programs, monitor KPIs like CSAT, NPS, and retention rates, and drive revenue growth through account expansion.
• Partner cross-functionally with Operations, Sales, Marketing, and Product teams to ensure a world-class customer experience and serve as the voice of the customer.

Stratus is a market leader in brand implementation and maintenance, helping global brands show up consistently through exterior signage, interior branding, site refreshes, digital signage, and ongoing repair. The company fosters a supportive, collaborative culture with career growth opportunities, regular coaching, and mentorship.

• Manage a team of Resident Consultants to ensure ongoing success for enterprise customers.
• Define and execute long-term strategies for the Resident Consultant team.
• Hire, develop, and lead an inclusive, high-performing team.

Samsara is the pioneer of the Connected Operations Cloud, helping organizations improve the safety, efficiency, and sustainability of physical operations. As a recently public company, they foster a culture of autonomy, high performance, and long-term thinking.

• Lead, coach, and develop a team of CSMs across all customer segments.
• Own the team's renewal performance and drive toward a consistent 95%+ renewal rate.
• Build scalable team structure, playbooks, and processes that keep CS quality high as the business grows.

DataGrail is the Agentic Data Privacy Platform leveraging AI to automate privacy and control risk for leading brands. They are rated 4.8/5 stars on G2 and is a two-time recognized privacy leader by IDC.

• Lead, coach, and develop a team of Startup Customer Success Managers to ensure consistent delivery of high-quality outcomes.
• Drive team performance through regular 1:1s, feedback loops, skill development, and hands-on support.
• Build and scale repeatable customer success programs across onboarding, adoption, and retention while balancing automation and high-touch engagement.

This company is a fast-scaling SaaS provider supporting early-stage startups. It fosters a culture of collaboration, flexibility, and remote work with a focus on customer success.

• Lead, coach, and develop Customer Success Managers and Analysts to maximize retention and team performance.
• Own gross dollar retention by managing customer health, success plans, and interventions across the entire book.
• Partner with Sales on expansion opportunities and act as the voice of the customer within the company.

Amperon is where energy data meets AI, providing forecasting for the energy transition. With offices in Texas and a remote-first culture, the company has a compact team of smart, genuinely nice individuals passionate about data science and energy.

• Manage enterprise client accounts to drive customer satisfaction, retention, and growth.
• Collaborate cross-functionally with sales, product, and leadership teams to deliver customer value.
• Ensure seamless experiences across all stages of the customer journey.

Yoodli is an AI roleplay simulator that helps individuals and teams master communication through private, judgment-free coaching. With $40M in Series B funding and a team doubling in 2026, we are headquartered in Seattle and building a fun, inclusive culture.

• Lead and scale a world-class High Touch Customer Success organization focused on AI-driven transformation for strategic customers.
• Drive customer adoption, value realization, and retention through executive engagement and scalable transformation methodologies.
• Partner cross-functionally to shape Airtable's customer success strategy and embed AI into enterprise workflows.

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.

• Lead, mentor, and develop a team of Customer Success Managers to drive customer outcomes.
• Oversee onboarding, adoption, and retention initiatives for startup customers.
• Partner with cross-functional teams to enhance customer experiences and improve processes.

A partner company provides customer success solutions for startup customers. It operates with a remote-first culture and focuses on team development and customer impact.

• Manage and deliver joint customer success plans to build, grow, and expand client relationships at all levels.
• Act as a Trusted Advisor and Business Partner, providing strategic guidance and a path to value to customer executive leadership.
• Provide early warning and turnaround strategies focusing on customer health and churn mitigation.

PointClickCare provides cloud-based software solutions for the acute and long-term post-acute care markets, helping care providers manage vulnerable populations. The company is a SaaS/tech employer with a focus on customer success and employee collaboration in a remote environment.

• Own a large portfolio of accounts (150+), ensuring strong retention and product adoption at scale.
• Deliver value through creative, scalable methods like Loom videos, email playbooks, and group training sessions.
• Manage renewal conversations by showcasing usage and outcomes, even with hard-to-reach customers.

Spellbook is the most comprehensive AI copilot for transactional lawyers, working inside Microsoft Word to help legal teams draft, review, and negotiate contracts faster. With over 4,000 users and backed by $80 million in funding, the company focuses on simplifying legal workflows and eliminating drudgery.

• Own a portfolio of top tier accounts, driving retention (GRR) and growth (NRR) through strategic account management.
• Articulate business value and build forward-looking account strategies to identify risks and expansion opportunities.
• Use AI-generated signals to prioritize work and travel approximately 20% of the time for customer meetings.

ClickTime is a recognized leader in time management software, serving thousands of enterprises, nonprofits, and governments worldwide. The company is bootstrapped, profitable, and has tracked over $210 billion worth of employee time, with a remote team across the United States.

• Lead, mentor, and develop a team of Customer Success Professionals, providing coaching and performance feedback.
• Develop and implement customer success strategies to improve satisfaction, retention, and expansion (NRR).
• Analyze customer health trends and data to proactively mitigate churn risks and identify improvement opportunities.

Propelus simplifies workforce compliance management across healthcare with innovative technology and strategic partnerships. A trusted leader for over 20 years, they deliver seamless compliance solutions to millions, with a focus on bringing more good into the lives of people serving healthcare.

• Own the long-term success and commercial growth of a portfolio of enterprise clients, ensuring retention and expansion.
• Develop and execute tailored account success plans aligned with client strategic objectives and identify expansion opportunities.
• Lead high-impact client engagements including executive reviews and workshops, serving as primary point of contact across the client lifecycle.

Later is an AI-powered influencer marketing platform that helps brands create campaigns by combining real creator relationships and data-driven insights. The company is trusted by major enterprise brands and fosters an inclusive, culture-add mindset with a focus on equity and diversity.

• Lead a cross-functional team of Client Success Managers, Support, and Implementation resources to own key client relationships in multifamily.
• Build structures, processes, and metrics to turn good individual account work into a predictable, scalable retention engine.
• Be measured on the health and growth of your team as much as the health and growth of the book of business they manage.

Fetch is a company that provides client success services for the multifamily industry. They are a growing team that values hard work and offers a great work-life balance with unlimited PTO and comprehensive benefits.

• Drive post-sales transformation by aligning ServiceNow capabilities to customer business outcomes and multi-year roadmaps.
• Build deep trust with C-suite stakeholders across IT, Operations, HR, and Security as the primary customer executive relationship holder.
• Identify and close adoption gaps, manage renewal risk, and uncover expansion opportunities through platform value realization.

ServiceNow is a global market leader bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations to work smarter and faster.