Source Job

• Lead, mentor, and develop a team of Customer Success Professionals, providing coaching and performance feedback.
• Develop and implement customer success strategies to improve satisfaction, retention, and expansion (NRR).
• Analyze customer health trends and data to proactively mitigate churn risks and identify improvement opportunities.

Propelus simplifies workforce compliance management across healthcare with innovative technology and strategic partnerships. A trusted leader for over 20 years, they deliver seamless compliance solutions to millions, with a focus on bringing more good into the lives of people serving healthcare.

• Lead and develop a high-performing Customer Success team through coaching and accountability.
• Own customer outcomes at scale, driving retention, adoption, and growth across a large portfolio.
• Drive performance through metrics, operating cadence, and cross-functional collaboration.

First Due provides end-to-end software solutions for fire and EMS agencies to improve safety and operations. The company fosters a culture of accountability and continuous improvement, with a fully remote team and a comprehensive benefits package.

• Lead, coach, and develop a team of Startup Customer Success Managers to ensure consistent delivery of high-quality outcomes.
• Drive team performance through regular 1:1s, feedback loops, skill development, and hands-on support.
• Build and scale repeatable customer success programs across onboarding, adoption, and retention while balancing automation and high-touch engagement.

This company is a fast-scaling SaaS provider supporting early-stage startups. It fosters a culture of collaboration, flexibility, and remote work with a focus on customer success.

• Develop and execute customer success strategy to maximize retention, satisfaction, growth, and advocacy across a team of Customer Success Managers.
• Establish scalable engagement programs, monitor KPIs like CSAT, NPS, and retention rates, and drive revenue growth through account expansion.
• Partner cross-functionally with Operations, Sales, Marketing, and Product teams to ensure a world-class customer experience and serve as the voice of the customer.

Stratus is a market leader in brand implementation and maintenance, helping global brands show up consistently through exterior signage, interior branding, site refreshes, digital signage, and ongoing repair. The company fosters a supportive, collaborative culture with career growth opportunities, regular coaching, and mentorship.

• Lead Customer Success Managers and oversee a portfolio of partnerships and scaled segments.
• Build a unified 'Account Health' framework for every customer.
• Professionalize CS operations to drive global retention through repeatable, data-driven playbooks.

Steer offers a suite of software tools for today's automotive repair shop, combining software tools needed to run a profitable shop into one platform. The company prides itself on innovation and approximately employs between 51-200 employees.

• Manage enterprise client accounts to drive customer satisfaction, retention, and growth.
• Collaborate cross-functionally with sales, product, and leadership teams to deliver customer value.
• Ensure seamless experiences across all stages of the customer journey.

Yoodli is an AI roleplay simulator that helps individuals and teams master communication through private, judgment-free coaching. With $40M in Series B funding and a team doubling in 2026, we are headquartered in Seattle and building a fun, inclusive culture.

• Lead and coach a team of Startup CSMs to foster growth through 1:1s, skill-building, and thoughtful feedback.
• Scale programmatic success models across the customer journey while maintaining empathy and precision.
• Collaborate cross-functionally to evolve how Ashby supports its startup customers and represent CS perspective in planning.

Ashby builds best-in-class recruiting software for startups and enterprises, focusing on product quality and customer impact. The company values small, talented teams and has a Startup Customer Success team of fourteen spanning the US and EMEA.

• Own a portfolio of top tier accounts, driving retention (GRR) and growth (NRR) through strategic account management.
• Articulate business value and build forward-looking account strategies to identify risks and expansion opportunities.
• Use AI-generated signals to prioritize work and travel approximately 20% of the time for customer meetings.

ClickTime is a recognized leader in time management software, serving thousands of enterprises, nonprofits, and governments worldwide. The company is bootstrapped, profitable, and has tracked over $210 billion worth of employee time, with a remote team across the United States.

• Lead, mentor, and develop a team of Customer Success Managers to drive customer outcomes.
• Oversee onboarding, adoption, and retention initiatives for startup customers.
• Partner with cross-functional teams to enhance customer experiences and improve processes.

A partner company provides customer success solutions for startup customers. It operates with a remote-first culture and focuses on team development and customer impact.

• Lead and coach a global team of 7-8 Partner Success Managers to drive a high-performance culture across time zones.
• Analyze churn indicators and implement process improvements to reduce friction for thousands of partners.
• Design global playbooks ensuring 85% of new partners are fully onboarded within their first 16 days.

Huntress is a cybersecurity company founded in 2015 by former NSA operators that makes enterprise-grade security accessible to small and medium businesses. With over 5 million endpoints and 11 million identities secured, they maintain a remote-first culture backed by a 24/7 human-led Security Operations Center.

• Own the entire customer journey from implementation through renewal, driving adoption and value realization.
• Partner with customers to turn mentorship goals into measurable business outcomes.
• Collaborate with Account Management and product teams to reduce churn and generate referrals.

Together is a mentorship software provider helping organizations build impactful programs at scale. It is part of Absorb Software, backed by strong investment and a passionate team.

• Lead, mentor, and develop a team of Customer Success Managers, driving professional growth and accountability.
• Own team-level renewal, retention, and expansion metrics while maintaining visibility into the book of business.
• Serve as an escalation point for complex customer situations and coach CSMs on navigating enterprise relationships.

LogicGate provides an AI-powered GRC platform that helps enterprises manage governance, risk, and compliance. Recognized as a leader in the GRC market, the company fosters a culture of empowerment, inclusivity, and continuous growth through employee resource groups and community giving.

• Manage, coach, and develop a team of 2–3 SMB Customer Success Managers, building a performance culture grounded in metrics and accountability.
• Design and operationalize a digital-first, tech-touch CS motion with automated lifecycle programs using tools like Salesforce or HubSpot.
• Own GRR and NRR targets for the SMB segment, monitor customer health, and partner with Account Managers on expansion opportunities.

EvenUp uses technology and AI to empower personal injury lawyers and victims to secure faster settlements and better outcomes. They are a fast-growing vertical SaaS company backed by top VCs, seeking talented and collaborative individuals to join their team.

• Manage a portfolio of mid to large-sized B2B SaaS customers, owning renewal, expansion, and price increase strategy execution.
• Drive Gross Revenue Retention and Net Revenue Retention by ensuring customers realize measurable value and adoption milestones.
• Lead Executive Business Reviews, build trusted relationships with key decision-makers, and collaborate cross-functionally to identify growth opportunities.

Cordance accelerates the growth of vertically focused B2B SaaS companies through acquisition and long-term tactical and financial guidance. We are experienced operators with a passion for software and building businesses, partnering with founders to scale and realize their full potential.

• Lead a cross-functional team of Client Success Managers, Support, and Implementation resources to own key client relationships in multifamily.
• Build structures, processes, and metrics to turn good individual account work into a predictable, scalable retention engine.
• Be measured on the health and growth of your team as much as the health and growth of the book of business they manage.

Fetch is a company that provides client success services for the multifamily industry. They are a growing team that values hard work and offers a great work-life balance with unlimited PTO and comprehensive benefits.

• Own retention for a book of high-value Meal Program accounts, focusing on protecting GMV and reducing preventable churn.
• Build strong, trusted relationships with customer admins and key stakeholders to ensure ongoing value and a smooth experience.
• Proactively monitor churn signals, create retention plans, and partner cross-functionally to improve customer experience.

ezCater is the #1 food tech platform for workplaces in the US, making it easy for organizations to manage food needs and order from over 125,000 restaurants nationwide. The company values work/life harmony and offers a collaborative, high-performing environment with engaged and passionate colleagues.

• Lead, coach, and develop a team of CSMs across all customer segments.
• Own the team's renewal performance and drive toward a consistent 95%+ renewal rate.
• Build scalable team structure, playbooks, and processes that keep CS quality high as the business grows.

DataGrail is the Agentic Data Privacy Platform leveraging AI to automate privacy and control risk for leading brands. They are rated 4.8/5 stars on G2 and is a two-time recognized privacy leader by IDC.

• Own the full revenue engine, including pipeline generation, sales execution, client onboarding, service delivery quality, and customer retention.
• Lead and manage a distributed global team across multiple time zones, ensuring clear KPIs and consistent performance accountability.
• Drive MRR growth by coordinating sales efforts, optimizing conversion rates, and personally supporting high-value deal closures when required.

Jobgether uses an AI-powered matching process to ensure candidate applications are reviewed quickly, objectively, and fairly. They assist the recruitment team but do not replace human judgment.

• Build, lead, and scale a high-performing EMEA Customer Success team.
• Design and execute customer journey strategies that increase adoption and retention.
• Orchestrate cross-functional execution with Sales, Product, Support, and Renewals.

Veeam is the Data and AI Trust Company, specializing in data resilience and security posture management. With over 550,000 customers and offices in more than 30 countries, Veeam fosters a culture of growth, learning, and impact.

• Own and manage the customer relationship for global strategic accounts, driving value and adoption throughout the lifecycle.
• Develop and execute strategic Success Plans aligned with customer business outcomes and facilitate Executive Business Reviews.
• Partner with sales and support teams to ensure retention, reduce churn, and identify growth opportunities.

Quest Software helps organizations manage and secure their Microsoft environments and leverage data effectively through AI and data solutions. With over 45,000 companies including 90% of the Fortune 500 trusting Quest, they offer a global, inclusive work environment with competitive benefits and professional growth opportunities.