Source Job

• Lead, coach, and develop a team of Startup Customer Success Managers to ensure consistent delivery of high-quality outcomes.
• Drive team performance through regular 1:1s, feedback loops, skill development, and hands-on support.
• Build and scale repeatable customer success programs across onboarding, adoption, and retention while balancing automation and high-touch engagement.

This company is a fast-scaling SaaS provider supporting early-stage startups. It fosters a culture of collaboration, flexibility, and remote work with a focus on customer success.

• Own the end-to-end post-sales lifecycle for a portfolio of mid-to-high complexity accounts.
• Lead onboarding by aligning on business objectives, defining success metrics, and establishing KPIs.
• Deliver value reviews to both operational stakeholders and emerging executive sponsors.

Airship helps world’s leading brands drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. They empower growth-focused teams to create, test, and orchestrate hyper-personalized experiences across all channels.

• Achieve 95%+ logo retention and 90%+ CSAT through proactive client management.
• Own client relationships end-to-end, anticipating needs and driving renewals.
• Guide clients through complex products, connecting features to business outcomes.

Meadow is a modern payments platform for higher education, simplifying the student financial experience and transforming the $600 billion industry. As a highly ambitious startup, Meadow seeks passionate individuals to empower students and strengthen economic mobility.

• Lead Customer Success Managers and oversee a portfolio of partnerships and scaled segments.
• Build a unified 'Account Health' framework for every customer.
• Professionalize CS operations to drive global retention through repeatable, data-driven playbooks.

Steer offers a suite of software tools for today's automotive repair shop, combining software tools needed to run a profitable shop into one platform. The company prides itself on innovation and approximately employs between 51-200 employees.

• Own and grow relationships across strategic enterprise customers, driving adoption and ensuring operational success.
• Lead Quarterly Business Reviews, identify risks early, and drive clear action plans to improve outcomes.
• Partner closely with Sales, Support, Product, and Operations to deliver a seamless customer experience and drive long-term success.

Avive Solutions, Inc. is a growth stage Automated External Defibrillator (AED) company with a connected response system that is rapidly gaining market share. We are a mission-driven team saving lives, operating as a dynamic organization that builds elegant, creative solutions to complex problems.

• Own a portfolio of top tier accounts, driving retention (GRR) and growth (NRR) through strategic account management.
• Articulate business value and build forward-looking account strategies to identify risks and expansion opportunities.
• Use AI-generated signals to prioritize work and travel approximately 20% of the time for customer meetings.

ClickTime is a recognized leader in time management software, serving thousands of enterprises, nonprofits, and governments worldwide. The company is bootstrapped, profitable, and has tracked over $210 billion worth of employee time, with a remote team across the United States.

• Own the entire customer journey from implementation through renewal, driving adoption and value realization.
• Partner with customers to turn mentorship goals into measurable business outcomes.
• Collaborate with Account Management and product teams to reduce churn and generate referrals.

Together is a mentorship software provider helping organizations build impactful programs at scale. It is part of Absorb Software, backed by strong investment and a passionate team.

• Lead and develop a high-performing Customer Success team through coaching and accountability.
• Own customer outcomes at scale, driving retention, adoption, and growth across a large portfolio.
• Drive performance through metrics, operating cadence, and cross-functional collaboration.

First Due provides end-to-end software solutions for fire and EMS agencies to improve safety and operations. The company fosters a culture of accountability and continuous improvement, with a fully remote team and a comprehensive benefits package.

• Manage a team of Resident Consultants to ensure ongoing success for enterprise customers.
• Define and execute long-term strategies for the Resident Consultant team.
• Hire, develop, and lead an inclusive, high-performing team.

Samsara is the pioneer of the Connected Operations Cloud, helping organizations improve the safety, efficiency, and sustainability of physical operations. As a recently public company, they foster a culture of autonomy, high performance, and long-term thinking.

• Lead, mentor, and develop a team of Customer Success Managers, driving professional growth and accountability.
• Own team-level renewal, retention, and expansion metrics while maintaining visibility into the book of business.
• Serve as an escalation point for complex customer situations and coach CSMs on navigating enterprise relationships.

LogicGate provides an AI-powered GRC platform that helps enterprises manage governance, risk, and compliance. Recognized as a leader in the GRC market, the company fosters a culture of empowerment, inclusivity, and continuous growth through employee resource groups and community giving.

• Manage, coach, and develop a team of Customer Success Managers responsible for post-sales customer relationships.
• Drive adoption and utilization of Onit products and services across the target customer base.
• Serve as an escalation point for customer risks, challenges, and complex engagements.

Onit is redefining the future of legal operations through the power of AI by streamlining enterprise legal management, matter management, spend management and contract lifecycle processes. They are a team of innovators using AI at the core to help legal departments become faster, smarter, and more strategic and are looking for bold thinkers and builders who are excited to shape the next chapter of legal tech.

• Work with Vanta customers across industries in a 1:1 manner, leveraging content in both Spanish and English.
• Empower customers to become self-sufficient, focusing on long-term success and retention.
• Monitor your book of business health via Catalyst, driving customers to specific business outcomes.

Vanta helps businesses earn and prove trust by automating security monitoring and compliance. Founded in 2018, the company has a kind, talented team and serves thousands of companies.

• Manage a portfolio of mid to large-sized B2B SaaS customers, owning renewal, expansion, and price increase strategy execution.
• Drive Gross Revenue Retention and Net Revenue Retention by ensuring customers realize measurable value and adoption milestones.
• Lead Executive Business Reviews, build trusted relationships with key decision-makers, and collaborate cross-functionally to identify growth opportunities.

Cordance accelerates the growth of vertically focused B2B SaaS companies through acquisition and long-term tactical and financial guidance. We are experienced operators with a passion for software and building businesses, partnering with founders to scale and realize their full potential.

• Lead and coach a team of Startup CSMs to foster growth through 1:1s, skill-building, and thoughtful feedback.
• Scale programmatic success models across the customer journey while maintaining empathy and precision.
• Collaborate cross-functionally to evolve how Ashby supports its startup customers and represent CS perspective in planning.

Ashby builds best-in-class recruiting software for startups and enterprises, focusing on product quality and customer impact. The company values small, talented teams and has a Startup Customer Success team of fourteen spanning the US and EMEA.

• Serve as primary relationship owner for Strategic employer customers, driving engagement and retention.
• Partner with marketing to develop engaging campaigns and workshops for customers.
• Collaborate internally with product, clinical, and data science teams to resolve customer issues.

Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally. The company has delivered more than 15 million sessions of care and is known for a transformative, AI-powered platform.

• Design and implement standardized processes and workflows across Customer Success and Professional Services to drive consistency and scalability.
• Track and analyze key performance metrics including customer health scores, retention rates, NPS, and time-to-value to surface trends, risks, and opportunities.
• Own the CS technology stack including Salesforce and other customer success platforms, ensuring tools are optimized for efficiency and data accuracy.

Tenna empowers customers to control their mixed assets anytime, anywhere, on one comprehensive platform. The company values quality, grit, continuous learning, collaboration, and awesomeness.

• Manage inbound client communications and ensure a consistent, high-quality customer experience.
• Conduct consultative conversations to understand client needs, goals, and concerns.
• Collaborate with internal teams to improve onboarding, retention, and overall customer success processes.

Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Own customer onboarding and renewal, driving adoption and measurable value for legal teams.
• Monitor usage, identify blockers, and help integrate AI into daily legal workflows.
• Build trusted relationships with executive stakeholders and translate feedback into product insights.

GC AI is the fastest-growing legal AI platform for in-house legal teams, building the future of legal work. With over 1,700 companies using the platform, including 150+ public companies, and a $60 million Series B, the company has a high-performing, ownership-driven culture.

• Own and grow a book of existing high-value customer accounts, building strong relationships and driving retention.
• Hit ambitious monthly revenue, unit, retention, and activity goals through consistent outbound outreach and pipeline management.
• Lead discovery conversations with administrators to uncover needs, identify expansion opportunities, and close revenue.

Brightwheel provides a modern technology platform for early education, serving millions of educators and families daily. The company is a three-time Cloud 100 company backed by top investors and has a distributed, customer-focused team across all US time zones.

• Serve as the primary owner of customer relationships post-implementation, driving retention and satisfaction through strategic partnership and proactive service management.
• Oversee service delivery against SLAs and KPIs, coordinate escalations, and identify expansion opportunities in partnership with Sales.
• Track customer health and success metrics, leveraging data to drive continuous improvement and scalable processes.

Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators, helping customers maximize revenue and streamline operations. The company is trusted by over 150 leading companies globally and focuses on innovation and customer success.