Manager, Startup Customer Success
Benefits
Unlimited PTO
12w maternity
12w paternity
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Responsibilities:
- Lead and coach a team of Startup CSMs who serve customers across onboarding and enablement to deliver great outcomes.
- Foster team growth through 1:1s, skill-building, and thoughtful feedback.
- Support team operations and quality assurance for shared inbox, live engagements, and project work.
Requirements:
- Experience managing or mentoring CSMs in a scaled or pooled CS model in a SaaS environment.
- Understand the customer lifecycle and have improved onboarding, adoption, and retention.
- Comfortable using data and metrics to inform decision-making and improve team performance.
Benefits:
- Unlimited PTO with four weeks recommended per year.
- Twelve weeks of fully paid family leave in the US.
- $100/month education budget and generous equipment, software, and office furniture budget.
Ashby
Ashby builds best-in-class recruiting software for startups and enterprises, focusing on product quality and customer impact. The company values small, talented teams and has a Startup Customer Success team of fourteen spanning the US and EMEA.