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Role Overview:
- As Manager of Partner Success, you build a global engine from scratch, leading a newly formed squad across North America, EMEA, and APAC.
- You ensure partners get protection they need, acting as a strategic partner to sales and account management leadership.
- You are outcome-obsessed, keeping your team focused on hitting 85% onboarding goals with radical candor.
Responsibilities:
- Hire, lead, and coach a global team of 7-8 Partner Success Managers, fostering high-performance culture.
- Analyze churn indicators to find trends and lead process improvements that stop friction.
- Design global playbooks ensuring 85% of new partners are set up within 16 days.
What You Bring:
- 3+ years leading teams in customer success, enablement, or account management.
- A proven builder who enjoys the blank page stage and turns data into strategic action.
- Direct, candid communication style with deep ownership of outcomes.
Huntress
Huntress is a cybersecurity company founded in 2015 by former NSA operators that makes enterprise-grade security accessible to small and medium businesses. With over 5 million endpoints and 11 million identities secured, they maintain a remote-first culture backed by a 24/7 human-led Security Operations Center.