Manager of Customer Onboarding

About the Role:

• Own the transition from "Sold" to "Successful".
• Slash Time-to-Value and boost team morale.
• Build a department that serves as the bedrock for long-term customer retention.

You Will:

• Conduct a "root to branch" review of current onboarding.
• Manage, coach, and upskill a team of Onboarding Specialists.
• Partner with Sales to ensure seamless handoffs.

You Have:

• Managed implementation or onboarding teams in a fast-paced SaaS environment.
• Led a team through a pivot or process overhaul.
• A deep understanding of Customer Success philosophy.