US
Unlimited PTO
- Manage, coach, and develop a team of 2–3 SMB Customer Success Managers, building a performance culture grounded in metrics and accountability.
- Design and operationalize a digital-first, tech-touch CS motion with automated lifecycle programs using tools like Salesforce or HubSpot.
- Own GRR and NRR targets for the SMB segment, monitor customer health, and partner with Account Managers on expansion opportunities.