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Responsibilities:
- Lead, mentor, and develop a team of Customer Success Professionals, providing coaching, training, and performance feedback.
- Support CSMs in executing complex contract renewals, expansions and upsells, collaborating with Sales and other teams.
- Analyze customer health trends and data to proactively mitigate churn risks and identify opportunities for improvement.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- 5+ years of experience in customer success, account management, or a similar role, preferably in a SaaS environment.
- 2+ years of experience leading and managing a team of customer success professionals.
Benefits:
- 401K with company matching, financial planning education and resources.
- Medical, dental, and vision coverage options with HSA/FSA.
- Lifestyle Spending Account and professional development allowance.
Propelus
Propelus simplifies workforce compliance management across healthcare with innovative technology and strategic partnerships. A trusted leader for over 20 years, they deliver seamless compliance solutions to millions, with a focus on bringing more good into the lives of people serving healthcare.