Director of Customer Success and Growth

Responsibilities:

• Leading, coaching, and developing the Customer Success Managers and Analysts.
• Owning the entire customer book and gross dollar retention (GDR).
• Partnering with Sales on expansion and being the voice of the customer inside Amperon.

Success Metrics:

• In your first 90 days, know customers, product, market, and team; assess the book for health and retention risk.
• In your first 12 months, achieve industry-leading GDR and NDR, a healthier book, and a stronger team.

Qualifications:

• 3+ years managing a Customer Success or Account Management team.
• Experience owning retention or churn in B2B SaaS or Data-as-a-Service.
• Strong commercial instincts and comfort with data tools like SQL or Python.

Culture and Perks:

• Competitive salary plus stock option package.
• Flexible PTO policy, remote-first work environment, annual company retreat.
• Medical, dental, vision insurance, and family planning benefits through Carrot.