Customer Success Manager, Meal Programs (Remote)

Responsibilities:

• Own retention for a book of high-value Meal Program accounts, with a focus on protecting GMV and reducing preventable churn.
• Build strong, trusted relationships with customer admins and key stakeholders so ezCater has an active partner inside each account.
• Serve as the primary day-to-day partner for your accounts after AE handoff, helping customers get ongoing value and ensuring a smooth, reliable experience.

Qualifications:

• 5+ years of experience in customer success, account management, retention, or consultative sales, ideally in B2B, SaaS, or marketplace environment.
• Proven success managing a book of business and building strong customer relationships that improve retention and reduce churn.
• Strong organizational skills, attention to detail, and a data-informed mindset to translate account signals into action.

Benefits:

• Market competitive salary and stock options.
• 12 paid holidays, flexible PTO, and 401K with ezCater match.
• Health/dental/FSA, long-term disability insurance, mental health and family planning resources.