Customer Success Manager / Solutions Architect
Remote regions
EuropeBenefits
Unlimited PTO
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About the Role:
- Manage a handful of customers as their main stakeholder within Sardine, maximizing value of fraud, payments, and compliance products.
- Collaborate daily with risk analytics, data science, integrations, and product teams to meet customer needs.
- Provide strategic analysis and critical thinking for long-term expansion.
What you’ll be doing:
- Be primary point of contact, handling day-to-day and big-picture problems and opportunities.
- Build and monitor KPIs, speak knowledgeably on fraud and compliance best practices.
- Work with risk analytics to proactively solve new fraud typologies and communicate findings.
What you’ll need:
- 7+ years in Account Management, Customer Success, Risk Management, or Solutions Architecture in B2B SaaS.
- Domain experience in compliance, fintech, or AML/KYC.
- Strong presentation skills and proficiency in business intelligence tools.
Sardine
Sardine is the leading agentic risk platform for fighting financial crime, unifying data across risk teams to stop fraud and automate AML operations. The company is remote-first with hubs in the Bay Area, NYC, Austin, Toronto, and São Paulo, and values performance over hours worked.