Remote Customer service Jobs · Risk Management

• Supervise a team of 10-15 Trust & Safety agents, providing daily direction, support, and accountability.
• Review escalated fraud and AML cases, making sound final call decisions ahead of escalation to internal T&S Manager.
• Own team-level QA, including regular case audits, calibration sessions, and structured feedback loops for individual agents.

Blockchain.com is a cryptocurrency financial services company. They are seeking a team lead for their Manila-based team, operating with a small, specialist team in a fast-paced environment focused on fraud and AML.

• Manage customer onboarding projects from kickoff through activation, coordinating plans and milestones.
• Serve as the primary customer contact during onboarding, maintaining momentum and accountability.
• Identify risks and blockers, escalate issues, and partner cross-functionally to ensure successful activation.

Boulevard provides the first client experience platform for appointment-based self-care businesses. The company values diversity and experimentation, and has a fully remote team focused on the broader self-care industry including salons and spas.

• Be the primary point of contact for our customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine.
• Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers.
• Translate complex product and technology problems into simple and actionable solutions. Be able to manage the solution process both internally and externally.

Sardine is a leader in fraud prevention and AML compliance. Their platform uses device intelligence, behavior biometrics, machine learning, and AI to stop fraud before it happens. They have hubs in the Bay Area, NYC, Austin, Toronto and São Paulo, and maintain a remote-first work culture.