Own strategic direction for high-value enterprise customers, building trusted relationships and driving measurable value.
Use data-driven insights to evaluate performance and develop strategic recommendations.
Lead resolution of complex challenges and escalations with cross-functional stakeholders.
HackerOne is a global leader in Continuous Threat Exposure Management, uniting agentic AI with the world's largest community of security researchers. With around 1,000 employees, we foster an inclusive, customer-obsessed culture that values transparency, collaboration, and innovation.
Participate in client onboarding sessions and shape onboarding materials.
Conduct periodic outreach and guide clients through their security posture.
Serve as the dedicated case manager for identity theft incidents and resolve them end-to-end.
BlackCloak provides a Client Security Operations Center (CSOC) that protects members around the clock. The company operates in the cybersecurity space and values client success, collaboration, and ongoing learning, with a remote-first culture.
Manage a portfolio of BlackCloak's largest enterprise clients, owning retention and adoption results.
Lead complex onboarding, monitor account health, and deliver data-driven business reviews to executives.
Mentor team members, shape processes, and partner with Sales to expand coverage across accounts.
BlackCloak protects corporate executives and high-profile individuals from hackers, privacy leaks, and identity theft. The company is a fast-growing leader in a new product category, serving Fortune 500 clients with a dynamic, fully remote culture.
Manage up to 30 accounts, building strong customer relationships from pre-sales through deployment.
Define success plans, guide implementation, deliver Executive Business Reviews, and track health in Gainsight.
Serve as a customer advocate, collaborating with Engineering, Product, Support, and Sales to drive adoption and retention.
ServiceNow, through Armis, protects the entire attack surface and manages cyber risk exposure in real time. The company serves 85% of the Fortune 500 and fosters an AI-native culture where technology and talent work together.
Lead and scale the AMER Customer Success organization, managing managers and a team of 15 CSMs.
Own AMER gross and net revenue retention, driving adoption, expansion, and disciplined at-risk processes.
Build a customer maturity framework, value-based EBRs, and AI-driven next-best-action systems.
UpGuard builds an AI-driven cyber risk posture management platform that helps organizations stay ahead of evolving attack surfaces. The company is scaling after a $75M Series C and is a Certified Great Place to Work with 99% employee satisfaction.
Design and execute automated, data-driven customer success programs that guide customers through onboarding, adoption, and renewal.
Build one-to-many engagement strategies using webinars, office hours, community programs, and knowledge base resources.
Partner with Product, Marketing, and Sales teams to align scalable success initiatives and drive proactive engagement.
Chainguard provides hardened, secure, and production-ready builds of open source software, helping organizations secure their software supply chain. Backed by leading investors and trusted by Fortune 500 companies, the company fosters a customer-obsessed, remote-first culture.
Own customer onboarding, adoption, and success by creating success plans and guiding implementation.
Proactively identify churn risk, build mitigation strategies, and coordinate account teams to drive outcomes.
Act as a trusted advisor and champion builder, uncover expansion opportunities, and own renewals.
LaunchDarkly provides a feature management platform that lets developers release and control software features safely and efficiently. The company values teamwork, transparency, and customer obsession, fostering an open and collaborative culture.
Own day-to-day engagement and success plans for Trulioo's largest customers across payments, crypto, and financial services.
Lead high-stakes customer engagements, resolve escalations, and drive adoption of Trulioo's full product suite to achieve high NPS.
Leverage AI and data analysis to identify upsell opportunities, streamline workflows, and mentor the customer success team.
Trulioo is a global leader in digital identity verification, enabling businesses to onboard customers, reduce costs, and fight fraud by verifying over 5 billion people and 700 million business entities across 195 countries. Headquartered in Vancouver with offices in San Diego and Dublin, Trulioo is a people-first company recognized as a BC Top Employer, fostering a collaborative and inclusive culture.
Own end-to-end customer success for enterprise security customers, driving onboarding, adoption, renewal, and expansion.
Lead a global CS organization across US and India, setting strategy, playbooks, and operational rigor to improve GRR and NRR.
Apply an AI-first mindset to proactively engage customers, accelerate adoption, and uncover growth opportunities.
ArmorCode is a security platform that helps enterprises unify and prioritize risk, using AI agents to drive remediation at machine speed. It is a global scale-up with a collaborative, 5H-values culture serving large enterprises like Visa and PayPal.
Lead post-sales customer engagements, including onboarding, implementation, and adoption for commercial customers.
Build relationships with stakeholders and collaborate with sales, solutions architects, and support teams to drive renewals and expansion.
Develop hands-on technical knowledge of Chainguard and advocate for customer needs across internal teams.
Chainguard provides trusted, hardened, and production-ready builds of open source software to help organizations secure their software supply chain. The company is venture-backed, founded by industry experts, and serves Fortune 500 enterprises and global leaders.
Own customer onboarding and adoption of Stratusphere, driving trust and measurable value.
Partner with customers, PE sponsors, and internal teams to accelerate savings approvals and reduce friction.
Bring structured field insights back to Product and use AI tools to scale customer success motions.
StratusGrid builds Stratusphere, a multi-agent platform that turns cloud complexity into measurable outcomes. It is a remote-first team of builders and operators focused on trustworthy automation and real business impact.
Lead customer engagements for enterprise customers across onboarding, implementation, and adoption.
Partner with Solutions Architects, Support, Product, and Sales to drive outcomes and time-to-value.
Act as the voice of the customer, drive business value realization, and manage renewals and expansions.
Chainguard is the trusted source for open source, providing hardened, secure, and production-ready builds of open source software to help organizations build faster and stay compliant. The company is venture-backed by leading investors and serves Fortune 500 enterprises and global industry leaders.
Build, lead, and mentor a team of Customer Success Managers, fostering a collaborative and high-performance culture.
Develop customer engagement and retention strategies to drive adoption, growth, and mitigate churn risk.
Partner with sales, product, and engineering teams to improve customer experience, operational scale, and renewal forecasting.
Chainguard is a trusted source for open source, providing hardened, secure, and production-ready software builds that help organizations build faster, stay compliant, and eliminate risk. Backed by leading investors and trusted by Fortune 500 enterprises and global industry leaders, the company fosters a transparent, customer-obsessed culture focused on intentional action.
Own the entire post-sale relationship for enterprise accounts, from deployment through expansion, with primary responsibility for renewals.
Run structured onboarding programs, monthly technical check-ins, and executive QBRs that demonstrate ROI and identify new opportunities.
Coordinate daily with Customer Success Engineers, Product Management, Pre-Sales, Sales Architects, and Account Managers to ensure seamless customer experience.
Britive is the leader in cloud-native Privileged Access Management (PAM), purpose-built to secure access across dynamic multi-cloud environments. It is a fast-growing, mission-driven startup backed by top-tier VCs, serving security-conscious organizations including Fortune 500 companies.
Manage a portfolio of enterprise clients as the main point of contact, driving retention and adoption.
Analyze account data and use AI tools to automate workflows and produce client-ready content.
Partner with Sales to onboard clients, expand program coverage, and resolve issues quickly.
BlackCloak protects corporate executives and high-profile individuals from cyber threats, privacy leaks, and identity theft in their personal lives. It is a fast-growing, fully remote company with an impressive base of Fortune 500 clients.
Lead customer implementation, onboarding, and adoption for cloud resilience solutions.
Build trusted relationships with enterprise stakeholders to drive retention and expansion.
Collaborate with engineering to resolve technical challenges and turn feedback into improvements.
This company provides cloud resilience and disaster recovery solutions, helping enterprise customers maximize the value of their critical applications. It is an early-stage, small collaborative team focused on innovative cloud technologies.
Manage a portfolio of commercial and mid-market accounts, owning product adoption, account health, and renewal coordination.
Build trusted relationships and success plans tied to customer goals, while leading adoption check-ins and quantifying value.
Partner with Account Executives, Support, and Product to resolve escalations and translate customer feedback into actionable insights.
Pindrop is a cybersecurity company delivering continuous identity verification across voice, video, and digital interactions. Its technology is informed by over 8 billion real-world interactions annually, protected by 300+ patents, and backed by leading investors including Andreessen Horowitz, IVP, and CapitalG.
Manage a portfolio of up to 20 accounts, guiding customers from pre-sales through deployment to full platform adoption.
Build trusted relationships with technical users and executives, delivering Executive Business Reviews and driving value realization.
Serve as the customer advocate, validating deployment and configuration while collaborating with Engineering, Product, Support, and Sales.
ServiceNow is an AI control tower for business reinvention, whose platform unifies AI, data, and workflows to help the Fortune 500 work smarter. A large enterprise with an AI-native culture, we empower people to focus on meaningful work.
Build trusted advisor partnerships with clients, aligning platform value to their business goals.
Create tailored Success Plans, conduct Business Reviews, and identify expansion opportunities.
Maintain accurate client records in Salesforce and collaborate with internal teams.
Submittable is a software platform that helps mission-driven organizations manage programs, applications, and funding distribution. In 2024, it supported 30,000 programs and facilitated over $10 billion in funding, with a collaborative culture focused on social impact.
Own the end-to-end success strategy for a flagship customer, ensuring their objectives are translated into measurable outcomes.
Lead and develop two Technical Support Engineers, coordinating cross-functional teams to deliver a seamless customer experience.
Use data and insights from Gainsight CS to monitor customer health, drive value realization, and proactively address risks.
Magnet Forensics is a global leader in digital investigative software that helps acquire, analyze, and share evidence from computers, smartphones, tablets, and IoT devices. Serving thousands of customers worldwide, the company is expanding globally and fosters a culture of innovation, learning, and high integrity.