Sr Customer Success Manager (Cybersecurity)

What you get to do in this role:

• Manage a portfolio of up to 30 accounts throughout their lifecycle with Armis, engaging early as customers transition from pre-sales to deployment.
• Define success plans, guide implementation, deliver Executive Business Reviews, and track account health using Gainsight.
• Collaborate with Engineering, Product, Support, and Sales teams to drive adoption, retention, and growth.

What you need to succeed:

• Possess exceptional presentation, interpersonal, and problem-solving skills, with 5+ years in customer-facing roles or 3+ years in network engineering.
• Demonstrate solid project management and solution delivery experience, ideally as a CSM or TAM in a cybersecurity SaaS organization.
• Familiarity with cybersecurity, healthcare/IoT devices, Linux, and networking is desired; relevant degrees and certifications are a plus.

Work personas and culture:

• ServiceNow offers flexible or remote work personas depending on the nature of your work and location.
• The company is an equal opportunity employer and provides accommodations for candidates.