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Role:
- Trusted advisor to clients, driving adoption and alignment with security goals.
- Own post-sales relationships, retention, and expansion while minimizing churn.
Responsibilities:
- Execute customer success plans for onboarding, adoption, and satisfaction.
- Monitor health, identify risks, and collaborate with sales, TAMs, and architects.
Qualifications:
- 3+ years in customer success, account management, or renewal management in cybersecurity/SaaS.
- Strong communication and executive presence; ICS/OT experience helpful; travel 25%.
Dragos
Dragos is a global leader in OT cybersecurity, combining technology, threat intelligence, and services to protect critical infrastructure. The remote-first team spans the US, Europe, Middle East, and APAC, built on authenticity, transparency, trust.