Serve as the primary post-sales point of contact for MEA customers, driving onboarding, adoption, and measurable outcomes.
Conduct regular business reviews to assess value realization, identify expansion opportunities, and manage renewals.
Act as the voice of the customer internally, collaborate with Sales and Support, and travel up to 30% across the region.
We are the global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services. Our remote-first mission-driven team spans North America, Europe, the Middle East, and APAC and is built on authenticity, transparency, and trust.
Drive customer success for APAC clients, serving as primary post-sales contact.
Own success plans, business reviews, and churn risk management to maximise value and expansion.
Collaborate with sales, TAMs, and support to align solutions with operational and security goals.
Dragos is a global leader in OT cybersecurity, providing technology, threat intelligence, and expert services to protect critical infrastructure. The company has a remote-first, mission-driven team across North America, Europe, the Middle East, and APAC, built on authenticity, transparency, and trust.
Build strong customer relationships and act as a trusted advisor for Dragos Platform adoption.
Resolve technical challenges, conduct health checks, and ensure successful ongoing deployments.
Provide product recommendations, track key metrics, and collaborate with internal teams to improve offerings.
Dragos is a global leader in operational technology (OT) cybersecurity, combining technology, threat intelligence, and expert services to protect critical infrastructure. The company is a remote-first, mission-driven team across North America, Europe, the Middle East, and APAC, built on authenticity, transparency, and trust.
Manage a scaled portfolio of customers using metrics, health signals, and repeatable engagement plays.
Drive onboarding and adoption through digital touchpoints like webinars, office hours, and product education.
Monitor customer health and risk, execute intervention plans, and support renewals and expansions.
Horizon3 is a fast-growing, remote cybersecurity company with the NodeZero autonomous pentesting platform. The team blends former U.S. Special Operations cyber operators and startup engineers, with a culture of ownership.
Lead and develop Customer Success Managers across the Western US, driving customer value, adoption, retention, and advocacy.
Translate Semperis's Customer Success strategy into strong regional execution and coordinate with Sales, Renewals, Technical Delivery, Product, and Support.
Own regional portfolio outcomes, including gross retention, renewal readiness, and customer health, while coaching teams on proactive adoption and value realization.
Semperis is a cybersecurity company focused on protecting and recovering critical identity systems. It has been recognized as one of America's Fastest-Growing Cybersecurity Companies and a multi-year Inc. Best Workplace awardee, with a culture rooted in purpose, growth, and balance.
Own the entire post-sale relationship for enterprise accounts, from deployment through expansion, with primary responsibility for renewals.
Run structured onboarding programs, monthly technical check-ins, and executive QBRs that demonstrate ROI and identify new opportunities.
Coordinate daily with Customer Success Engineers, Product Management, Pre-Sales, Sales Architects, and Account Managers to ensure seamless customer experience.
Britive is the leader in cloud-native Privileged Access Management (PAM), purpose-built to secure access across dynamic multi-cloud environments. It is a fast-growing, mission-driven startup backed by top-tier VCs, serving security-conscious organizations including Fortune 500 companies.
Trusted advisor and primary post-sales contact for European industrial clients, driving adoption and satisfaction.
Partner with customers to define success criteria, conduct business reviews, and manage renewals.
Collaborate with internal teams, monitor health metrics, and travel up to 30% across Europe.
Dragos is a global leader in OT cybersecurity, protecting critical infrastructure with technology, threat intelligence, and expertise. This remote-first, mission-driven team spans North America, Europe, ME, and APAC, built on authenticity, transparency, and trust.
Own customer onboarding, adoption, and success by creating success plans and guiding implementation.
Proactively identify churn risk, build mitigation strategies, and coordinate account teams to drive outcomes.
Act as a trusted advisor and champion builder, uncover expansion opportunities, and own renewals.
LaunchDarkly provides a feature management platform that lets developers release and control software features safely and efficiently. The company values teamwork, transparency, and customer obsession, fostering an open and collaborative culture.
Manage a portfolio of BlackCloak's largest enterprise clients, owning retention and adoption results.
Lead complex onboarding, monitor account health, and deliver data-driven business reviews to executives.
Mentor team members, shape processes, and partner with Sales to expand coverage across accounts.
BlackCloak protects corporate executives and high-profile individuals from hackers, privacy leaks, and identity theft. The company is a fast-growing leader in a new product category, serving Fortune 500 clients with a dynamic, fully remote culture.
Own onboarding, adoption, and success plans for a portfolio of commercial and regulated-industry customers.
Drive retention and expansion by monitoring health scores, managing renewals, and building multi-threaded relationships up to CISO/CIO.
Act as the voice of the customer to Product and Engineering while keeping account plans and forecasts current in CRM.
Hypori is a high-growth cybersecurity SaaS company transforming secure mobility with a virtual workspace platform that lets users access enterprise apps and data from any mobile device with zero data on the endpoint. Backed by $55M in funding and expanding into commercial and regulated markets, the company values innovation, collaboration, and inclusive growth.
Own end-to-end customer success for enterprise security customers, driving onboarding, adoption, renewal, and expansion.
Lead a global CS organization across US and India, setting strategy, playbooks, and operational rigor to improve GRR and NRR.
Apply an AI-first mindset to proactively engage customers, accelerate adoption, and uncover growth opportunities.
ArmorCode is a security platform that helps enterprises unify and prioritize risk, using AI agents to drive remediation at machine speed. It is a global scale-up with a collaborative, 5H-values culture serving large enterprises like Visa and PayPal.
Act as a trusted advisor for strategic accounts, driving customer retention, expansion, and satisfaction.
Lead onboarding for high-value accounts and execute renewal and expansion strategies using the MEDDPICC methodology.
Collaborate with cross-functional teams and mentor other CSMs to deliver impactful customer outcomes.
Tenable is the Exposure Management company, helping over 40,000 organizations reduce cyber risk. Its global team supports 65% of the Fortune 500 and fosters a culture of belonging, respect, and excellence.
Develop trusted advisor relationships with executive sponsors and align activities with customer business goals.
Drive adoption, training, and best practices to maximize customer value and ROI.
Identify growth opportunities and collaborate with sales to ensure retention and renewals.
Specright provides a purpose-built platform for Specification Management, helping companies digitize and act on supply chain data. It is an energetic, 100% remote company with an entrepreneurial, informal, and fast-paced culture.
Own strategic direction for high-value enterprise customers, building trusted relationships and driving measurable value.
Use data-driven insights to evaluate performance and develop strategic recommendations.
Lead resolution of complex challenges and escalations with cross-functional stakeholders.
HackerOne is a global leader in Continuous Threat Exposure Management, uniting agentic AI with the world's largest community of security researchers. With around 1,000 employees, we foster an inclusive, customer-obsessed culture that values transparency, collaboration, and innovation.
Strategically manage a customer portfolio, driving adoption, retention, renewals, and expansion.
Lead executive business reviews with VP and C-suite stakeholders and own complex negotiations.
Leverage AI-assisted workflows, mentor peers, and contribute to team best practices.
1Password provides enterprise password management and Unified Access Management for modern teams and AI. They have surpassed $400M ARR, serve 180,000 businesses, and foster a fast-paced, collaborative, feedback-driven culture.
Lead post-sales customer engagements, including onboarding, implementation, and adoption for commercial customers.
Build relationships with stakeholders and collaborate with sales, solutions architects, and support teams to drive renewals and expansion.
Develop hands-on technical knowledge of Chainguard and advocate for customer needs across internal teams.
Chainguard provides trusted, hardened, and production-ready builds of open source software to help organizations secure their software supply chain. The company is venture-backed, founded by industry experts, and serves Fortune 500 enterprises and global leaders.
Lead customer implementation, onboarding, and adoption for cloud resilience solutions.
Build trusted relationships with enterprise stakeholders to drive retention and expansion.
Collaborate with engineering to resolve technical challenges and turn feedback into improvements.
This company provides cloud resilience and disaster recovery solutions, helping enterprise customers maximize the value of their critical applications. It is an early-stage, small collaborative team focused on innovative cloud technologies.
Lead and scale the AMER Customer Success organization, managing managers and a team of 15 CSMs.
Own AMER gross and net revenue retention, driving adoption, expansion, and disciplined at-risk processes.
Build a customer maturity framework, value-based EBRs, and AI-driven next-best-action systems.
UpGuard builds an AI-driven cyber risk posture management platform that helps organizations stay ahead of evolving attack surfaces. The company is scaling after a $75M Series C and is a Certified Great Place to Work with 99% employee satisfaction.
Own the technical customer relationship for strategic Enterprise and Commercial accounts as a trusted advisor.
Develop and execute tailored Customer Success Plans that align technical adoption with business outcomes.
Conduct health assessments, recovery readiness reviews, and executive business updates to drive value.
Veeam is a data and AI trust company that helps organizations secure, understand, and make resilient their data and AI, specializing in data resilience and security posture management. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers and fosters a fearless, growing culture.
Design and execute automated, data-driven customer success programs that guide customers through onboarding, adoption, and renewal.
Build one-to-many engagement strategies using webinars, office hours, community programs, and knowledge base resources.
Partner with Product, Marketing, and Sales teams to align scalable success initiatives and drive proactive engagement.
Chainguard provides hardened, secure, and production-ready builds of open source software, helping organizations secure their software supply chain. Backed by leading investors and trusted by Fortune 500 companies, the company fosters a customer-obsessed, remote-first culture.