Serve as the primary Customer Success partner for high-value, strategically important customers, building trusted relationships and driving value realization.
Monitor account health, adoption, and risks using data and customer insights to develop retention and growth strategies.
Collaborate cross-functionally with Sales, Support, and Product teams to coordinate complex customer engagements and identify expansion opportunities.
Agiloft is the most trusted global leader in data-first contract lifecycle management (CLM) software, helping organizations manage the end-to-end process of proposing, negotiating, signing, and leveraging contracts. The company is a growing, vibrant, and successful organization with nearly 100% customer satisfaction and 97% annual renewal rate, fostering an inclusive culture with employee resource groups and a focus on work-life balance.
Own a book of customers and drive their retention, delight, and commercial growth.
Become a product expert and advocate for customers while identifying upsell opportunities.
Collaborate with implementation and product teams to improve processes and optimize customer experience.
Griffin is a fully regulated UK bank that powers accounts and payments for fintechs and platforms. The company has a remote-first, high-autonomy culture with a small but growing team.
Manage a scaled portfolio of customers using metrics, health signals, and repeatable engagement plays.
Drive onboarding and adoption through digital touchpoints like webinars, office hours, and product education.
Monitor customer health and risk, execute intervention plans, and support renewals and expansions.
Horizon3 is a fast-growing, remote cybersecurity company with the NodeZero autonomous pentesting platform. The team blends former U.S. Special Operations cyber operators and startup engineers, with a culture of ownership.
Own a portfolio of Enterprise and Strategic accounts end-to-end — from onboarding through renewal — with full accountability for retention and net revenue expansion
Design and run tailored rollout and enablement programs that get large organizations to value fast and build internal momentum for broader adoption
Lead QBRs and EBRs that connect Scribe's impact to the metrics executives care about, and use those conversations to surface expansion opportunities
Scribe provides a Specialized Intelligence platform that captures how work happens and turns it into a living asset for teams and AI agents. Founded in 2019, the company has grown to 7 million users across 600,000 businesses, is valued at over $1 billion, and has been named a LinkedIn Top Startup.
Drive strategy and execution to align customer conversations with cybersecurity and risk management objectives.
Own retention and expansion within your portfolio, including accurate forecasting and collaboration with Sales.
Build relationships across client organizations, from daily users to C-suite, and represent the voice of the customer.
SecurityScorecard is the global leader in cybersecurity ratings, continuously rating over 12 million companies across 64 countries. Founded in 2013 and funded by top investors, the company has been recognized as a Best Workplace and one of the most innovative companies, with a culture focused on employee engagement.
Manage a portfolio of 40-60 mid-market customers as their strategic partner across the full customer lifecycle.
Lead onboarding, drive adoption, and partner with Account Management on retention and expansion.
Act as a trusted advisor, own escalations, and advocate for customers internally.
Customer.io is a platform that helps companies send automated emails, push notifications, in-app messages, and SMS using real-time behavioral data. It serves over 9,000 companies from startups to global brands and values empathy, transparency, and responsibility.
Own a portfolio of up to 50 mid-market government agency accounts within a defined region, using a touch-based segmentation model to determine engagement levels.
Drive gross dollar retention by forecasting renewals, identifying risks, and executing retention strategies through consistent value attainment.
Build trusted advisor relationships with CIOs and department leaders, leading business reviews and leveraging AI to scale coverage across accounts.
Accela provides a cloud-based platform of government software that helps agencies improve citizen engagement and streamline processes. With nearly 20 years of industry leadership, the company fosters a diverse, inclusive culture and offers a comprehensive benefits package.
Own the success, retention, renewal, and growth of a portfolio of enterprise customers.
Build trusted relationships with executive sponsors and become a strategic advisor.
Use AI-powered platforms to monitor customer health, predict risk, and scale your impact.
OfficeSpace Software provides the leading AI operating system for the built world, helping teams plan, connect, and perform in the workplace. As a performance-based, PE-backed company, our world-class teams operate in the US, Canada, and Costa Rica in a culture of trust, respect, growth, and impact.
Manage a portfolio of client accounts to drive net revenue retention and expansion.
Proactively identify and close upsell and cross-sell opportunities within existing accounts.
Lead onboarding, implementation, and business reviews to ensure measurable ROI.
Appointedd is a B2B SaaS company that provides an appointment scheduling and customer management platform. It is a growing company with a customer success-focused culture, emphasizing proactive revenue growth and client partnerships.
Drive measurable value realization within the first 90 days post-sale and own renewal and expansion strategy for your portfolio.
Develop multi-threaded relationships across decision-makers and create structured success plans tied to customer KPIs.
Proactively identify churn indicators through behavioral data and develop structured save plans with clear ROI articulation.
Karbon is the global leader in AI-powered practice management software for accounting firms, providing an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently. They are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List.
Lead a global renewals team, scaling performance across regions and experience levels.
Own the renewals forecast and retention outcomes, partnering with Customer Success and Sales on expansion.
Establish standards for coverage, risk management, negotiation, and forecasting to make renewals predictable.
1Password is a cybersecurity company that provides enterprise password management and Unified Access Management solutions. With over 180,000 businesses using its products and $400M in ARR, it's a fast-paced, innovative environment with a human-centric culture.
Establish and lead 1Password's next major international market across ANZ.
Own regional growth strategy, revenue performance, and customer experience.
Build a local go-to-market team across Sales, Channel, Business Development, Solutions Engineering, and Customer Success.
1Password is a cybersecurity company that provides enterprise password management and Unified Access Management to secure identities, applications, and devices. It has over 180,000 business customers, surpassed $400M in ARR, and is a remote-first team known for a human-centric, collaborative culture.
Own and grow a strategic commercial territory by developing sophisticated account plans and building new executive relationships with CISOs and CIOs.
Lead complex, multi-stakeholder sales cycles for multi-product platform opportunities, engaging security, IT, and finance leaders.
Expand strategic customer relationships by uncovering business priorities and partnering with cross-functional teams to drive platform expansion.
1Password is a cybersecurity company that provides a market-leading enterprise password manager and pioneered Unified Access Management to secure identities, applications, and devices. With over $400M in ARR and over 180,000 businesses trusting the platform, the company has been recognized on the Forbes Cloud 100 for four consecutive years and fosters a human-centric, collaborative culture focused on innovation and excellence.
Own post-sale success for enterprise customers running the CTEM platform across the full lifecycle, partnering with CISOs and security teams to drive measurable risk reduction.
Act as the voice of the customer inside the company, managing relationships with C-suite executives and operational teams to become a trusted advisor on cyber risk.
Drive key metrics such as GRR, NRR, and value realization while helping customers become self-sufficient on the platform.
Safe is an AI-driven cybersecurity company that provides a quantified, real-time view of security posture for enterprise clients. As a $170M Series C-funded category leader serving 10% of the Fortune 500, the company has a high-intensity, mission-driven culture with extreme ownership and radical candor.
Own the post-sales experience from adoption to renewal, driving retention and growth across a portfolio of high-impact clients.
Lead onboarding, implementation, and relationship management while partnering with Sales, Product, and Engineering.
Build and refine CS processes, playbooks, and tooling to scale as the fourth member of a growing team.
Kodex revolutionizes how organizations handle sensitive subpoenas and data requests from law enforcement and government agencies. Backed by investors including Andreessen Horowitz and Y Combinator, the company supports over 15,000 agencies in 190 countries and is trusted by industry leaders like Coinbase and Stripe.
Own a portfolio of enterprise clients, building consultative relationships and driving adoption and value realization.
Lead client health monitoring, renewals, and identify growth opportunities across assigned accounts.
Work cross-functionally with Sales, Product, Support, and other teams to align client priorities with Rithum’s capabilities.
Rithum is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV.
Define and own the company-wide Customer Success strategy across the entire customer lifecycle.
Build and lead the Account Management function from near-scratch to drive retention and expansion.
Coach and develop a team of managers while partnering cross-functionally with Product, Engineering, and Sales.
Tapcheck is a digital platform offering on-demand pay access to employees, available at no cost to employers. The team is passionate about improving financial wellness and operates with values of humility, grit, and continuous improvement.
Partner with customers to operationalize and scale their privacy programs using DataGrail's agentic privacy platform.
Drive onboarding, adoption, and long-term success by delivering strategic guidance and fostering engagement.
Advocate for customer needs cross-functionally to help shape the product experience and the future of privacy operations.
DataGrail is the Agentic Data Privacy Platform that helps leading brands automate privacy and control risk with secure, human-governed AI. The company is a two-time recognized privacy leader with a 4.8/5 G2 rating and a remote-first culture.
Foster long-term customer relationships and drive strategic success initiatives.
Conduct business reviews, resolve escalated issues, and collaborate cross-functionally.
Identify upsell and expansion opportunities to maximize revenue growth and retention.
Certn changes how trust works with The World's Easiest Background Check. They've raised $127M+, earned Deloitte Fast 50 recognition three years in a row, and are a remote-first company with a high-performance edge and a no-jerk policy.
Own the most complex, highest-ARR accounts by building quarterly account plans and multi-threaded relationships.
Lead complex renewal negotiations and pricing migration conversations with executive credibility.
Drive expansion from demonstrated value and use AI tools daily to prepare for customer conversations.
Workleap is a Montreal-based tech company providing software solutions for employee management. With over 15,000 companies worldwide, they offer products like Workleap Agent and ShareGate, fostering a builder culture with a focus on making simple, impactful products.