Customer Success Manager

The Opportunity:

• Partner with customers to operationalize and scale their privacy programs using DataGrail's agentic privacy platform.
• Act as a trusted advisor driving onboarding, adoption, and long-term customer success.
• Advocate for customer needs cross-functionally to shape the product experience and the future of privacy operations.

What You'll Do:

• Own the customer journey from onboarding through long-term success and retention.
• Lead onboarding projects, coordinate timelines, and drive platform adoption.
• Build trusted relationships with customer stakeholders and monitor health to identify churn risks.

What You'll Bring:

• Experience in customer success, onboarding, implementation management, or customer-facing SaaS roles.
• Strong understanding of privacy operations and data privacy regulations such as GDPR and CCPA.
• Strong project management and problem-solving skills with the ability to manage multiple priorities.

What Success Looks Like:

• Within 90 days: develop platform understanding, shadow engagements, and begin leading onboarding activities.
• Within 180 days: independently manage portfolio, drive adoption, and contribute to best practices.
• Within 365 days: serve as trusted advisor, lead strategic conversations, and mentor team members.