As a Senior Customer Success Manager, you will independently manage strategic customer relationships and ensure long-term value realization.
You will lead success planning, drive adoption and engagement, and mitigate risk while collaborating cross-functionally.

Who you are:

Confident operating independently, navigating strategic accounts, and aligning customer needs with organizational goals.
Comfortable managing technical and strategic issues, leveraging internal partnerships to drive outcomes.

What you will do:

Manage strategic customer relationships post-sale, focusing on adoption, retention, and value delivery with minimal oversight.
Deliver outcome-oriented QBRs/EBRs and lead success planning to align customer goals with platform capabilities.
Drive platform adoption and feature engagement through best practices and enablement.

Must Haves:

8+ years of experience in enterprise SaaS, with at least 3 years in Customer Success, TAM, or support roles.
Strong communication, analytical, and problem-solving skills with an emphasis on delivering measurable outcomes.
Technical familiarity with internet and networking technologies; experience with security products is a plus.

Abnormal Security

Abnormal Security protects the humans behind the world's most critical organizations from AI-powered cybercrime. Over 4,500 enterprises trust their behavioral AI platform, and the company is dedicated to an inclusive, diverse culture.

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