Enterprise Customer Success Manager

About the Role:

• As an Enterprise Customer Success Manager, you will be the strategic partner and trusted advisor to our largest and most strategic customers.
• Your primary goal is to ensure customers derive maximum value from our solutions, leading to increased adoption, retention, and advocacy.
• You will collaborate with internal teams such as Sales, Account Managers, Support, and Product.

Responsibilities:

• Build and maintain strong relationships with enterprise customers as their primary post-sale contact, ensuring successful onboarding, adoption, and ongoing value realization.
• Drive product utilization by aligning capabilities with customer goals, delivering training and enablement, and conducting strategic reviews that demonstrate ROI.
• Own renewals by proactively monitoring customer health metrics, mitigating risks, and maintaining high satisfaction and retention rates.

Requirements:

• 5+ years in B2B Customer Success with proven track record in driving adoption, retention, and expansion.
• Strong grasp of Customer Success frameworks, lifecycle management, and subscription renewal processes.
• Experience with HubSpot, ChurnZero (or similar CS platforms), and customer health metrics; excellent relationship-building skills.

Benefits:

• Competitive compensation and flexible paid time off.
• Laptop reimbursement and career growth opportunities.
• Collaboration with a forward-thinking team where new ideas come to life.