Sr. Customer Success Manager - Enterprise (East)

About the Role:

• Manage large enterprise accounts to improve satisfaction, retention, and growth.
• Serve as the primary contact, understanding customer success criteria and driving value.

Key Responsibilities:

• Perform initial onboarding and ongoing engagement for enterprise customers.
• Conduct periodic success reviews and resolve issues with support teams.
• Collaborate with Sales, Training, and Professional Services to identify expansion opportunities.

Qualifications:

• 3+ years of Customer Success or Account Management experience.
• Ability to explain technical subjects to non-technical audiences.
• Proven track record of building credibility and maintaining outcome-based relationships.

Benefits:

• Employer-subsidized medical, dental, and vision coverage.
• 401(k) match and monthly productivity stipend.
• Up to 24 weeks of parental leave and flexible time away.