Develop and execute strategic customer success plans aligned with business objectives, adoption goals, and measurable ROI outcomes.
Own the complete customer lifecycle, including onboarding, adoption, engagement, renewal planning, and expansion opportunities.
Manage a large enterprise customer portfolio with complex stakeholders, ensuring high satisfaction and long-term partnership success.

Requirements:

7–10+ years of experience in Customer Success, Account Management, or Consulting within a SaaS environment.
Proven experience managing enterprise accounts with significant revenue responsibility and complex implementations.
Strong understanding of Sales, Marketing, and Revenue Operations processes, with experience using CRM platforms like Salesforce.

Benefits:

Competitive compensation package including commissions or bonus programs based on performance.
Equity opportunities for eligible employees, and a comprehensive employee benefits package.
Remote-friendly work environment with collaboration across a growing technology organization.