Lead the strategy, execution, and performance of all renewal activities across the United States within the global renewals organization.
Drive high customer retention, revenue continuity, and maximize lifetime value by overseeing a team of renewal specialists and fostering cross-functional collaboration.
Optimize renewal processes through continuous improvement initiatives, data-driven decisions, and proactive customer engagement strategies.
NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together two industry leaders with operations in 100+ markets, covering more than 90% of the world's population.
Build robust relationships with technical GTM teams and define the strategy and roadmap for technical enablement.
Develop demo methodologies, certification programs, and role-based onboarding in partnership with product and marketing.
Coach sales teams on industry and product knowledge, and design learning experiences using adult learning theory.
Chainguard delivers hardened, secure, and production-ready builds of open source software, helping organizations build faster and eliminate risk. The company is venture-backed by leading investors and serves Fortune 500 enterprises, with a culture focused on customer obsession, intentional action, and trust.
Own engagement for Mazlan free-trial customers, managing accounts from activation to conversion.
Deliver structured onboarding sessions, demos, and tailored workflow guidance to drive adoption.
Proactively identify barriers to adoption and collaborate with Sales to support conversion conversations.
Ideagen provides software that keeps millions of people safe daily, working behind the scenes in industries like aviation, food safety, and healthcare. They have offices worldwide including the US, Australia, Malaysia, and India, and are building a future-ready team embracing AI.
Build and maintain strong relationships with partners to accelerate business value and ROI from ConnectWise investments.
Monitor partner usage data, health indicators, and growth opportunities to develop strategies for success.
Conduct Quarterly Business Reviews (QBRs) and collaborate with cross-functional teams to ensure adoption and successful renewals.
ConnectWise is a community-driven software company that helps technology solution providers manage their businesses and deliver customer experiences. With over 3,000 colleagues in North America, EMEA, and APAC, the company serves over 45,000 partners and fosters an inclusive, positive culture.
Manage the full renewal lifecycle for customer accounts, ensuring timely and accurate contract renewals.
Build and maintain client relationships to understand needs and provide tailored solutions.
Analyze renewal metrics and collaborate with Sales, Customer Success, and Product teams to strengthen retention.
1Password is a cybersecurity company providing password management and Unified Access Management to secure digital identities and applications. With over $400M in ARR, 180,000 businesses trust 1Password, and we foster a culture of collaboration, transparency, and human-centric innovation.
Serve as a day-to-day support contact for a large portfolio of agencies, delivering guidance through Intercom and other channels.
Proactively engage customers post-launch to reinforce platform best practices, drive adoption, and support successful usage.
Monitor customer performance and usage signals to identify churn risk early and prioritize outreach.
MNTN provides advertising software for brands to reach their audience across Connected TV, web, and mobile. Named one of Ad Age's Best Places To Work in 2025 and one of Fast Company's Most Innovative Companies in 2023, the company has a people-first culture defined by trust, ambition, quality, and compassionate leadership.
Serve as a long-term strategic partner to restaurant clients, using data, insights, and execution to increase online orders, optimize operations, and unlock growth.
Maintain client records in Salesforce, develop proposals in Google Workspace, and analyze metrics like order trends and retention using data tools.
Act as a bridge between clients and internal teams, monitor market trends, and execute with a results-oriented mindset to drive measurable outcomes.
BeyondMenu helps 15,000 independent restaurants win with digital hospitality — SEO, online ordering, guest engagement, retention, and revenue-driving tools. They are a leading revenue partner for independent restaurants with a collaborative, high-performance, international team.