Senior Customer Success Manager, Enterprise
Benefits
Unlimited PTO
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Responsibilities:
- Own a portfolio of 20–30 enterprise accounts and develop tailored retention and renewal strategies.
- Lead retention strategy, renewal coordination, pricing, contracting, and executive relationships.
- Analyze enrollment, engagement, outcomes, claims, and ROI data to identify opportunities and risks.
Requirements:
- Significant experience managing complex enterprise customer relationships post-implementation, including renewals and retention.
- Strong analytical skills with comfort using quantitative data to influence senior stakeholders.
- Experience in employer health benefits, digital health, or a closely related field is highly desirable.
Benefits:
- Comprehensive health, dental, and vision insurance for eligible full-time employees.
- Discretionary paid time off and paid parental leave.
- Remote-first work environment with flexible hours and equity shares.
Jobgether
Our partner is a digital healthcare company focused on expanding access to innovative healthcare solutions and delivering measurable outcomes for enterprise customers. They are a remote-first organization that emphasizes cross-functional collaboration and data-driven problem solving.