Enterprise Customer Success Manager
Benefits
Unlimited PTO
Similar Jobs
See allStrategic Customer Success Manager
Collectly
US
Enterprise Account Management
New Enterprise Customer Success Specialist
Parachute Health
US
Organizational Skills
Written Communication
Attention To Detail
Enterprise Client Success Manager (B2B SaaS)
Jobgether
US
Client Success
Account Management
B2B SaaS
Manager, Customer Success
Parachute Health
US
Customer Success
Account Management
Mentoring
Senior Manager, Customer Success (SmarterNotes)
SmarterDx
US
Healthcare Operations
Client Success
Executive Relationship Management
About the Role:
- As an Enterprise Customer Success Manager, you will own the post-sale relationship for a focused portfolio of high-value, high-complexity customers.
- You will serve as a strategic advisor and trusted operational partner, requiring fluency in healthcare operations and the ability to navigate large, matrixed organizations.
What You'll Do:
- Own account ownership and strategic leadership, developing multi-year Account Plans and leading Executive Business Reviews.
- Drive adoption across complex environments, proactively identifying gaps and collaborating with cross-functional teams.
- Own renewal cycles with full accountability for retention targets and identify expansion opportunities.
What We're Looking For:
- 5+ years of experience in Customer Success or Account Management, with at least 2 years managing enterprise accounts.
- Direct experience with health systems, DME/HME providers, or similar healthcare operations environments.
- Strong executive communication skills and proficiency with CRM tooling.
Parachute Health
Parachute Health is the leading digital ordering platform for medical equipment and supplies, connecting health systems, plans, and suppliers to help patients get life-saving products at home. They have connected 300,000+ clinicians and 3,000+ supplier locations across all 50 states, and maintain a remote-first culture.