Strategic Customer Success Manager

Key Responsibilities:

• Own and deepen relationships with 5-10 enterprise healthcare customers, focusing on retention, expansion, and value creation.
• Serve as a strategic advisor to C-suite and VP-level stakeholders, aligning solutions to financial, operational, and patient experience goals.
• Develop comprehensive account strategies, lead QBRs, and drive cross-functional expansion initiatives.

What Success Looks Like:

• Within 90 days, complete account audit, establish executive relationships, and develop tailored success plans.
• Over two quarters, achieve 100% retention, initiate at least one expansion, and complete QBRs with all accounts.
• Achieve at least one customer advocacy milestone and establish reputation as a cross-functional partner.

Required Qualifications:

• 10+ years of experience in RCM, healthcare, or healthcare technology with demonstrated expertise in revenue cycle operations.
• Proven track record of managing and growing large enterprise accounts (7-figure+ ARR) with success in retention and expansion.
• Deep understanding of healthcare revenue cycle management, including patient financial experience, billing workflows, and payer dynamics.