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What you’ll do:
- Own adoption, satisfaction, and retention metrics for Enterprise and Key accounts.
- Build and execute Customer Success Plans tied to business impact.
- Lead executive business reviews and manage risk with urgency.
What we’re looking for:
- 4-6 years of Customer Success or Account Management in B2B SaaS.
- Experience with technical, specialized customer personas.
- Strong customer storytelling and executive presence.
You’ll thrive at CoLab if you:
- Excel at translating product functionality into customer value.
- Take ownership of customer outcomes and internal clarity.
- Influence stakeholders and drive outcomes with structured thinking.
CoLab
CoLab is a design engagement platform that helps engineering teams bring life-changing products to market faster. It is a high-growth company with a collaborative culture, serving large engineering organizations worldwide.