Senior Customer Success Manager

Commercial Ownership & Growth:

• Drive measurable value realization within the first 90 days post-sale.
• Own renewal and expansion strategy for your portfolio.
• Drive Net Revenue Retention by increasing product adoption depth and seat expansion.

Strategic Customer Leadership:

• Develop multi-threaded relationships across decision-makers and operational leaders.
• Enable internal champions with structured success plans and ROI articulation.
• Conduct executive-level business reviews to measure progress.

Risk & Retention Excellence:

• Proactively identify churn indicators through behavioral data and health metrics.
• Develop structured save plans with clear ROI articulation when risk emerges.
• Contribute to scalable retention methodologies as Karbon grows.