Customer Success Manager
Remote regions
GlobalBenefits
Unlimited PTO
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Responsibilities:
- Serve as the primary strategic contact for customers, building deep relationships with revenue leaders.
- Drive adoption and value realization through prescriptive onboarding and rollout plans.
- Lead the renewal process, partnering with Sales and Legal to maximize retention.
Qualifications:
- 2+ years of Customer Success or Account Management experience in B2B SaaS.
- Proven ability to drive renewals and expansion in mid-market or enterprise accounts.
- Comfortable using data to craft ROI narratives and drive customer outcomes.
What we value:
- Customer obsession and a relentless focus on measurable impact.
- Team players who raise the bar and help scale processes.
- Creative problem-solvers who turn imperfect information into clear plans.
Airspeed
Airspeed provides an AI Revenue Orchestration Platform that turns customer interactions into actionable insights. With 100+ SaaS customers and 90%+ adoption, Airspeed is a lean startup with a high-performance, detail-oriented culture.