Strategic Customer Success Manager

About the role:

• Serve as a trusted advisor to complex enterprise customers, leading post-sale journeys and driving business transformation.
• Execute a customer success strategy focused on retention, value realization, and long-term growth.

Key responsibilities:

• Own gross revenue retention (GRR) and influence net revenue retention (NRR) through expansion motions.
• Conduct executive business reviews, manage project timelines, and coach customers to achieve measurable outcomes.
• Partner with Sales on account planning, renewal execution, and late-stage deal shaping.

Requirements:

• 7+ years in Customer Success, Strategic Consulting, or Enterprise Account Management.
• Proven success with enterprise transformation and value realization in high-ACV SaaS environments.
• Willingness to travel up to 25% for in-person customer engagement.

You'll thrive at CoLab if you:

• Excel at translating product functionality into measurable customer value.
• Take ownership and operate with urgency in a fast-paced, evolving environment.
• Lead strategic conversations with confidence and collaborate cross-functionally even in ambiguity.