Enterprise Customer Success Manager

Responsibilities:

• Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and proactively drive adoption with our Enterprise customers.
• Proactively build relationships with customers to achieve loyalty and advocacy within their organization.
• Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal).

Qualifications:

• Customer-centric with 3+ years in a Customer Success or Account Management role.
• Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts.
• Knowledgeable in working with Fortune 1000 companies and global brands across all industries.

Benefits:

• Best-in-breed onboarding and sales training in MEDDIC and Command of the Message.
• Inclusive company culture with opportunity to join Community Guilds.
• Intra-departmental mentor and buddy program for in-house networking.
• Continuous professional development, product training, and career pathing.
• New hire stock equity (RSU) and employee stock purchase plan (ESPP).
• Generous and competitive benefits package.