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About the Role:
- Manage and grow a portfolio of customer relationships, ensuring their success and satisfaction.
- Align on success criteria, drive adoption of best practices, and educate on new features.
- Proactively address issues while providing feedback to internal teams.
Who You Are:
- Experienced in enterprise SaaS product support environments.
- Skilled at building long-term, executive-level relationships and delivering measurable outcomes.
- Strategic thinker with strong account management and problem-solving skills.
What You Will Do:
- Own a portfolio of accounts, ensuring ongoing satisfaction, retention, and growth.
- Serve as the customer advocate, deliver Business Reviews, and prove ROI.
- Identify upsell and cross-sell opportunities based on customer needs and platform adoption.
Must Haves:
- 5+ years of Customer Success experience in enterprise SaaS.
- Proven track record managing executive relationships (CIO, CISO, or equivalent).
- Strong technical aptitude with enterprise software and networking technologies.
Abnormal Security
Abnormal protects the humans behind the world's most critical organizations from AI-powered cybercrime. Over 4,500 enterprises trust their behavioral AI platform, fostering a culture of innovation and security.