You will serve as a trusted advisor to industrial clients throughout their journey with Dragos.
You will play a pivotal role in driving adoption, ensuring satisfaction, and aligning solutions with operational and security goals.
You will work with sales, technical account managers, and solution architects to leverage positive business outcomes.

Responsibilities:

Serve as the primary post-sales contact for a defined set of accounts.
Develop a deep understanding of Dragos Platform, WorldView, and Professional Services.
Execute customer success plans to drive onboarding, adoption, and satisfaction.

Qualifications:

3+ years of experience in Customer Success, Account Management, or similar roles in cybersecurity or enterprise SaaS.
Exceptional communication across all levels and ability to articulate complex technical concepts.
Ability to operate independently in a remote-first environment with strong relationship-building skills.

Dragos

Dragos is a global leader in operational technology cybersecurity, protecting critical infrastructure systems that deliver water, power, and hospital services. They are a remote-first, mission-driven team across North America, Europe, the Middle East, and APAC, built on authenticity, transparency, and trust.

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