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Accountabilities:
- Manage post-sales customer relationships, ensuring successful onboarding, platform adoption, and value realization.
- Serve as a trusted advisor, providing strategic guidance and best practices to maximize solution value.
- Lead customer business reviews to demonstrate value, progress, and ROI.
Requirements:
- 5+ years in cybersecurity disciplines such as security validation, incident response, or SOC operations.
- Proven experience in customer-facing roles like Customer Success or Technical Account Management.
- Strong understanding of cybersecurity frameworks like MITRE ATT&CK and NIST.
Benefits:
- Fully remote work arrangement with flexibility across the United States.
- Opportunity to work with innovative cybersecurity technologies and influence customer success.
- Collaborative culture focused on innovation, ownership, and continuous improvement.
Partner Company
The partner company is a cybersecurity firm that helps organizations strengthen their security programs through continuous validation and strategic guidance. It offers a remote-first, innovation-focused culture with a collaborative team.