Serve as the primary post-sales point of contact for customers in the NA region.
Develop deep understanding of Dragos Platform, WorldView Threat Intelligence, and Professional Services.
Drive successful onboarding, implementation, and adoption of Dragos solutions.

Responsibilities:

Establish relationships and partner with customers to define success criteria and achieve measurable outcomes.
Own customer success plans and conduct regular business reviews to assess value realization.
Account and Churn Risk Management: proactively engage, identify risks, and manage recovery plans.

Qualifications:

5+ years in customer success, account management, or customer-facing roles in cybersecurity or enterprise SaaS.
Demonstrated success managing renewal, retention, and expansion metrics.
Ability to translate cybersecurity capabilities into business outcomes and communicate to executives.

Dragos

Dragos is on a mission to defend industrial organizations that provide necessities like water, electricity, and safe working environments. As a market leader in ICS/OT Cybersecurity, they have a remote-first culture with operations globally and seek mission-oriented teammates who value authenticity and trust.

Apply for This Position