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About the Role:
- Serve as a trusted advisor to federal clients, ensuring successful onboarding, implementation, and adoption of Dragos solutions.
- Define success criteria with customers and help achieve measurable business outcomes.
Responsibilities:
- Manage assigned customer segments, maintain health metrics, and drive proactive engagement.
- Identify commercial and technical risks to minimize churn and maximize expansion opportunities.
- Maintain detailed records in SFDC and develop success and at-risk account recovery plans.
Qualifications:
- US Citizenship required; 5+ years in Customer Success, Account Management, or similar roles in cybersecurity or SaaS.
- Ability to define and track success metrics like NDR, GDR, and expansion velocity.
- Willingness to travel 25% and ability to manage complex public sector relationships.
Dragos
Dragos is a market leader in ICS/OT Cybersecurity, defending industrial organizations that provide essentials like water, electricity, and safe workplaces. They have a remote-first culture with global operations in North America, Europe, the Middle East, and APAC, and emphasize authenticity, transparency, and trust.