Source Job

US

  • Serve as primary post-sales point of contact for strategic federal customers, driving adoption and satisfaction.
  • Own customer success plans, conduct business reviews, and manage health metrics to minimize churn and maximize expansion.
  • Collaborate cross-functionally with Sales, TAMs, and Support to ensure seamless customer experience and align solutions with operational goals.

Customer Success Account Management Cybersecurity Communication

20 jobs similar to Lead Customer Success Manager - Federal

Jobs ranked by similarity.

US

  • Manage a portfolio of Enterprise and Strategic accounts to drive adoption of NodeZero.
  • Develop trusted advisor relationships and tailor cybersecurity offerings to customer needs.
  • Proactively identify customer challenges, upsell opportunities, and ensure renewals through data analysis.

Horizon3.ai is a fast-growing remote cybersecurity company providing autonomous penetration testing via its NodeZero platform. The team includes former Special Operations cyber operators and engineers, with a culture of respect, collaboration, and ownership.

US

  • Build and nurture relationships with new and existing Federal partners, customers, and stakeholders.
  • Identify, qualify, and execute opportunities to expand MixMode into new government branches and sectors.
  • Own customer relationships from first contact to contract award.

MixMode is a leading provider of AI-powered cybersecurity solutions. They pioneer a patented third-wave, context-aware AI approach that automatically learns and adapts to dynamic environments, and are backed by PSG and Entrada Ventures.

$180,000–$225,000/yr
Global

  • Lead and develop a team of Customer Success Managers.
  • Ensure customers operationalize NodeZero across their environments and workflows.
  • Engage directly with executive stakeholders to align on goals and long-term value.

Horizon3.ai is a cybersecurity company that enables organizations to proactively find and fix exploitable attack vectors. They are a fusion of former U.S. Special Operations cyber operators, startup engineers, and formerly frustrated cybersecurity practitioners.

Global Unlimited PTO

  • Build and maintain strong relationships with enterprise customers, ensuring successful onboarding and value realization.
  • Drive product utilization by aligning capabilities with customer goals and delivering strategic reviews.
  • Own renewals by monitoring customer health metrics, mitigating risks, and maintaining high satisfaction.

Teramind pioneers a predictive, AI-driven approach to safeguarding organizations' people, data, and operations. They are a global leader in user behavior analytics, insider risk management, and workforce intelligence, empowering businesses to transform data into a strategic asset.

US

  • Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams.
  • Lead the technical onboarding process for new customers, working closely with internal teams to ensure a smooth and positive experience.
  • Maintain a high level of customer satisfaction by collecting and structuring client feedback, tracking key health and usage indicators.

Oasis Security is redefining how enterprises manage access in the age of AI. They are backed by Sequoia, Accel, and Craft Ventures, and trusted by dozens of Fortune 500 companies including S&P Global, Mars, and Nationwide.

$105,000–$108,000/yr
US

  • Serve as strategic lead for and own enterprise customer relationships.
  • Develop and execute tailored customer success strategies.
  • Facilitate EBRs with senior/executive stakeholders, highlighting value and ROI.

AvaSure partners with hospitals to help solve complex challenges. We offer benefits and focus on growth.

US

  • Act as the primary point of contact for major customer incidents, managing expectations and communications through resolution.
  • Analyze customer data including support cases and survey responses to identify technical trends and risks.
  • Proactively guide customers on Ping's features aligned with their business objectives and adoption trends.

Ping Identity provides an intelligent, cloud identity platform that enables secure and seamless digital experiences. The company serves over half of the Fortune 100 and fosters a culture of inclusion and digital freedom with employees globally.

US

  • Drive new customer acquisition and expand existing client relationships in mid-market segments.
  • Act as a strategic advisor helping clients reduce cybersecurity risk and modernize infrastructure.
  • Develop tech roadmaps, security plans, and executive proposals using consultative selling methods.

Cyber Advisors LLC is an IT managed services provider and cybersecurity business focused on high-quality customer service. The company is steadily growing and emphasizes a fun, employee-centric culture.

US

  • Drive sales growth and expand customer base in cybersecurity technology sector.
  • Acquire new accounts, build customer relationships, and ensure satisfaction.
  • Establish and nurture Channel Partner relationships with key resellers.

Horizon3.ai is a remote cybersecurity company offering the NodeZero platform for autonomous pentesting. They are a team of former Special Operations cyber operators and engineers, committed to a culture of respect, collaboration, and ownership.

  • Serve as a trusted cybersecurity advisor for clients and prospects.
  • Drive new business sales and manage the full sales cycle.
  • Consistently meet or exceed sales quotas and pipeline metrics.

CyberOne delivers exceptional results for its customers. At CyberOne, they take ownership of their work, push each other to improve, and genuinely enjoy what they do and seems to be a collaborative, fast-moving team.

US Unlimited PTO

  • Engage with customers through regular calls, business reviews, and daily needs to build long-term strategic partnerships.
  • Monitor adoption metrics, create success plans, and manage escalations to ensure customers utilize the full Axon platform.
  • Develop deep product knowledge and share industry best practices to help customers achieve operational goals.

Axon is a technology company focused on public safety, providing devices and cloud software to protect life. They aim to be a force for good with a fast-paced and meaningful work culture.

US Europe Unlimited PTO

  • Build, lead, and mentor a team of CSMs supporting Enterprise customers.
  • Drive proactive outreach and intervention based on data insights.
  • Act as the voice of the customer to influence product and go-to-market strategy.

Chainguard is the trusted source for open source, delivering hardened, secure, and production-ready builds of open source software. They help organizations build faster, stay compliant, and eliminate risk. Chainguard is venture-backed by leading investors.

US

  • Lead customer lifecycle marketing programs across onboarding, adoption, education, retention and expansion to drive engagement and revenue retention.
  • Manage and develop a customer marketing team, scaling programs as business needs grow.
  • Partner cross-functionally with Customer Success, Sales, Product, and RevOps to design and execute omni-channel campaigns.

Keeper Security transforms cybersecurity for millions of individuals and thousands of organizations globally with an intuitive, end-to-end encrypted platform. It is a fast-growing cybersecurity company trusted globally, published in 23 languages and sold in over 150 countries.

UK

  • Drive business efforts toward loyalty, renewals, and expansion for customers in the UK and Ireland.
  • Work closely with sales and marketing to train and empower customers and third-party reseller partners.
  • Build strong relationships with multiple contacts to increase satisfaction and ensure platform adoption.

Huntress is a fully remote, global team of cybersecurity experts on a mission to protect all businesses with enterprise-grade security products. Founded in 2015 by former NSA operators, the company protects 3M+ endpoints worldwide and operates with a culture of inclusivity and ethical badassery.

California Unlimited PTO

  • Manage a portfolio of 35-38 scaled accounts, balancing programmatic initiatives with targeted high-impact engagements.
  • Drive customer retention, renewal, and expansion by building deep relationships and identifying upsell opportunities.
  • Use data-driven insights to monitor product utilization and coordinate cross-functional teams to advance customer adoption.

Saviynt's AI-powered identity platform manages and governs access to applications and data for organizations. It is recognized as a leader in identity security, protecting Fortune 500 companies and government institutions.

US

  • Work with an established client base within the public sector, concentrating on state, local, and higher education and grow revenue through these accounts using our industry-leading solutions.
  • Navigate SLED-specific procurement processes, including RFP/RFI responses, contract vehicles, cooperative purchasing agreements, and compliance requirements.
  • Build and manage relationships with key public sector stakeholders, including government agencies, educational institutions, and internal champions.

Keeper Security is a leading cybersecurity software company that protects thousands of organizations and millions of people in more than 150 countries. Keeper delivers a powerful zero-trust and zero-knowledge solution built to meet the stringent requirements of state, local and educational (SLED) IT environments.

$100,000–$300,000/yr
US

  • Prospect, identify, qualify and close sales pipeline.
  • Building business champions and running a complex sales process.
  • Meet or exceed sales targets.

Bolster builds a next-generation AI-powered fraud prevention and brand protection platform designed to detect and eliminate phishing, impersonation, and online scams at internet scale. Our team brings deep cybersecurity expertise and is trusted by leading global enterprises and Fortune 500 companies.

$110,000–$130,000/yr
US Unlimited PTO 14w maternity 6w paternity

  • Guide customers from onboarding through long-term adoption, ensuring they achieve their business goals with Vanilla’s solutions.
  • Create and manage customer success plans that outline customer goals, key metrics, and opportunities for growth.
  • Own the renewal process, identifying expansion opportunities and mitigating potential churn.

Vanilla Technologies Inc. is the first AI-powered estate advisory platform, built by advisors, planners, and attorneys to transform how wealth is transferred across generations. They are a startup distributed across the U.S., with a mix of fully remote and hybrid roles, embracing flexibility while staying closely connected.

US

  • Drive new business acquisition within large enterprise accounts across multiple verticals.
  • Develop and execute targeted sales strategies for Manager Security Services, Professional Security Services, and Identity Services.
  • Manage the full sales cycle from prospecting through closing, engaging C-level executives and IT leaders.

Cyderes builds practical Identity & Access Management, Exposure Management, and risk programs, helping organizations stop active threats with Managed Detection & Response. They are a Great Place to Work Certified company with a global team across the US, Canada, UK, and India.

$134,000–$194,000/yr
US Canada

  • Drive executive alignment, long-term value realization, and durable net revenue retention.
  • Operate as a senior security advisor to CISOs and executive leadership teams.
  • Influence multi-year account strategy, shape complex renewals and expansions.

1Password is building the foundation for a safe, productive digital future. They are ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. They have surpassed $400M in ARR and have over 180,000 businesses using their product.