Customer Success Manager

Responsibilities:

• Build and maintain trusting relationships with customer organizations as a named resource.
• Act as the voice of the customer internally to advocate for their needs.
• Monitor adoption and utilization trends, providing recommendations based on risk and customer requirements.

Qualifications:

• Minimum 4 years of related experience in Customer Success or Experience.
• Experience in consulting and implementation of IT systems, preferably cloud service or identity management.
• Strong technical aptitude to learn customer use cases and architectural requirements for Ping solutions.

Life at Ping:

• We believe in a flexible, collaborative work environment and maintain our startup values as we grow.
• We hire talented, smart, fun, and genuinely nice people to succeed with every day.
• Our benefits include generous PTO, parental leave, progressive healthcare options, and retirement plans.