About the Role:

Be the strategic partner and trusted advisor to our largest customers.
Ensure customers derive maximum value from our solutions.
Collaborate with internal teams to ensure a seamless customer experience.

Responsibilities:

Act as customer advocate internally, collaborating with Product, Support, and Sales teams.
Identify upsell and cross-sell opportunities, multi-thread relationships across customer organizations.
Partner with Account Managers to expand accounts.

Requirements:

3+ years in B2B Customer Success with proven track record in driving adoption, retention, and expansion.
Experience with HubSpot, ChurnZero (or similar CS platforms), and customer health metrics.
Excellent relationship-building skills with ability to navigate high-stakes conversations.

Teramind

Teramind pioneers a predictive, AI-driven approach to safeguarding organizations' people, data, and operations. They are a global leader in user behavior analytics, insider risk management, and workforce intelligence, empowering businesses to transform data into a strategic asset.

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